Client Navigator II

Client Navigator II

JOB-10047711

Anticipated Start Date

October 26, 2026

Location

New York, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full-time positions at our client.

Job Summary

We are looking for individuals to join our client’s team as Client Navigator II. You will be responsible for the maintenance of data, tracking of patients, appointments and health outcomes with the goal of improving patient care and experience. 

Job Description

• Assist with patients presenting to Metropolitan Hospital form the point of screening to diagnosis.
• Facilitates care by coordinating outside/in-house referrals, and ensuring the necessary information is gathered for complete patient care, including outside medical records, mammograms, and pathology results as the point person to contact
• Provides navigator support for newly diagnosed patients and be present in the outpatient facility when the practice is in session as part of the care team. Evaluates barrier to care.
• Referring to the genetic testing program by interviewing patients, determining insurance status, processing financial hardship forms, and communicating with the testing company ensuring a smooth process. Referral to appropriate providers for patients with high risk lesions. Referral to genetics professionals for patients with genetic risk
• Maintains patient database of all presenting patients including appointments, work up, stage of diagnosis, and survivorship care plans
• Responsible for the maintenance of records, patient data, meeting minutes to maintain compliance
• Facilities the financial clearance, and counseling process for pre-operative breast surgery patients.
• Monitors the tumor registry to identify breast cancer data and use appropriately for presentation and grant submission as needed.
• Maintains effective ongoing communication with clinicians, and all staff to ensure patient and workflow challenges are addressed and mitigated and corrected.
• Establishes and maintains relationships with Metropolitan Hospital departments to ensure the most pleasant and optimal patient experience and satisfaction within all points of care, and reports gaps and challenges.
• Identifies, organizes, and participates in community outreach activities including participation in educational programs each calendar year with focus on breast disease, breast cancer education, prevention, and/or early detection
• Schedules and coordinates meetings with providers and administrators to address breast program concerns.
• Verifies insurance information and authorizations via telephone and electronically
• Monitors Referral Work Queues to triage and schedule patients when needed
• Enroll patients in MyChart
• Reports issues of concern to the Program Leader, Associate Directors, and provides recommendations as needed.

Skills Required

• Minimum of 2 years of experience in health care OR procedural scheduling
• Bilingual English/Spanish
• Proficiency with EPIC scheduling tools, including Snapboard and referral work queues
• Strong organizational skills and attention to detail
• Ability to manage high-volume scheduling in a fast-paced environment
• Effective communication and collaboration skills
• Ability to prioritize competing demands and meet daily deadlines
• Ability to work under pressure
• Ability to fill in for any OR scheduler staff when necessary

Education/Training/Certifications

• Bachelor’s Degree required from an accredited college or university

Additional Requirements

• Shift Time: 9a-5p or 8a-4p, we are flexible

  Pay Rate

• $37–$43 per hour, based on experience, skills, and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.