Pharmacy Technician Population Health

Job Description: The Pharmacy Technician demonstrates consistent application of knowledge and skills in assisting the pharmacist in execution of appropriate, safe, efficacious, efficient, and cost-effective pharmaceutical care. The position participates in many procedural aspects of pharmacy practice under the supervision of a licensed pharmacist or technician supervisor and is an integral part of the pharmacy team. This position supports Pharmacy Services in all locations (i.e., acute, community, ambulatory, specialty). Pharmacy Technician Population Health Job Specifics: Schedule: Full-time Monday to Friday, 8:00 am - 4:30 pm. No weekends or holidays Location: This is a fully remote position. Candidates for this role need to have an active Pharmacy Technician license in Utah, Colorado, Montana or Nevada. Candidates outside of these states will not be considered. Benefits Eligible: Yes - Link to Benefit Details Top Candidates will have experience in Medicare Stars - medication adherence and quality measures. Join our Population Health Pharmacy team as a Pharmacy Technician focused on improving medication adherence and patient outcomes across diverse patient populations. In this role, you'll work collaboratively with pharmacists, providers, and Population Health partners to support patients through proactive outreach, refill coordination, and barrier identification. Your work will help remove obstacles to medication access, ensure continuity of therapy, and strengthen the overall patient experience. If you enjoy meaningful, detail-oriented work, value teamwork, and want to make a direct impact on quality and adherence outcomes, this role offers a rewarding opportunity to do just that. What does it mean to be a caregiver with Intermountain? Check out this video and learn more and discover the "Power of We." If you are interested in learning more about this role or about Intermountain Health, click here to schedule time with me! Essential Functions Perform outbound and inbound medication adherence outreach (e.g., refill reminders, gaps-in-therapy follow-up) using approved scripts and workflows. Identify and document adherence barriers (cost, access, side effects, understanding) and escalate clinical concerns to a pharmacist or clinician. Coordinate refills, prior authorization follow-ups (as assigned), and pharmacy transfers in partnership with pharmacists. Maintain accurate documentation in approved systems and assist the pharmacist in collecting clinical and other patient information and maintaining appropriate records, in accordance with policy, regulation, and scope of practice. Support population-based adherence campaigns aligned to quality measures and organizational priorities. Collaborate with interdisciplinary teams (Pharmacy, Care Management, Population Health) to close care gaps. Adhere to all Intermountain policies, privacy standards, and medication-related procedures. Assist with all phases of pharmacy services in compliance with state scope of practice, ensuring appropriate pharmacist supervision, accuracy checks, and verification of designated tasks and activities. Answers phones and provides excellent customer service as appropriate to practice site. Utilizes pharmacy technology effectively to prepare medication orders for dispensing, performs calculations as necessary, and compounds medications for accurate compounding as appropriate to practice site, in accordance with state law, policies, procedures, and protocols. Communicates with caregivers regarding responsibilities, identified concerns, and participates in quality and patient safety initiatives, identifying potential safety hazards that may create problems for patients and/or staff and takes appropriate actions to escalate items to the pharmacist for review as appropriate based on urgency, regulations, and scope. Participates in departmental meetings, contributing ideas or feedback and identifies potential areas for improvement including processes that could be streamlined or revised to improve patient satisfaction and seeks a team approach to developing and achieving best practices and processes. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. Delivers detail-oriented, consistent, flexible care and completes advanced tasks consistent with scope and performs other duties as assigned by management. Skills Is competent and effective in technical responsibilities assigned and seeks appropriate training and peer feedback on routine responsibilities. Understands and complies with state and federal laws, regulations, policies and procedures, and guidelines related to their specific area of practice. Participates in and supports financial responsibilities of the department, facility, and Intermountain Health. Provides delivery of medications, information, and service in a professional, timely manner and is actively engaged in department and team goals, activities, and projects. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance to perform work during regularly scheduled business hours or scheduled shifts is required. Work may be performed on site or remote as appropriate to practice site. Ability to communicate effectively and diplomatically within a multi-functional team. Strong organizational skills and attention to detail. Ability to successfully function in a fast paced, service-oriented environment. Competent in understanding and usage of computers and software programs, including Microsoft Office Suite and Google. Ability to learn new applications relevant to the position. Qualifications High School or equivalent is required Current pharmacy technician certification and/or license applicable to state of practice. Current knowledge of state and federal regulations and statutes regarding the practice of pharmacy and the distribution of approved drugs, controlled substances, and investigational agents. Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion. Preferred 5 years of pharmacy technician experience preferred. Prior health system or retail experience (epic experience. Familiarity with top 100 most common medications. Medicare Stars - medication adherence and quality measures. Strong communication skills written and verbal within the healthcare team (Will be on the phone) Within reasonable commuting distance of an intermountain facility. Physical Requirements Carrying, hearing/listening, lifting, manual dexterity, pulling/pushing, seeing, climbing, crawling, speaking, squatting/kneeling, standing, walking as needed to perform job duties. Location: Supply Chain Center Work City: Midvale Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.73 - $31.58 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Intermountain Health