Shift Manager

Become a Sweet Cow Shift Lead! Love ice cream and leading a team? Sweet Cow is looking for friendly, high-energy Shift Leads who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast-paced environment and knows how to inspire a crew, this role is for you! Our mission is simple: Make the best-tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet. We value community, kindness, contribution, and growth. Whether you're building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team. Why You’ll Love It Here: Sweet Leadership – Lead amazing teams and keep the good vibes going! Sweet Shop Energy – Fast-paced, people-focused, and never boring Sweet Perks – FREE ice cream every shift + discounts for friends & fam Sweet Growth – Expand your leadership skills & grow with the company What You’ll Do: Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency Be a team coach – lead by example, and maintain positive momentum Oversee transactions – ensure smooth, accurate POS and cash handling Be the vibe – create and foster a fun, memorable experience for customers and crew Problem‑solve and communicate – support your team and solve real-time issues Open and close the shop – take responsibility for key daily operations Your Contribution and Responsibilities: Focus on Customers and Community Provide consistent, positive, and engaging customer experiences Foster and uphold a customer‑centric shop culture Address real‑time customer needs through genuine care and authentic human connection Execution Utilize and oversee established systems, tools, and procedures to uphold standards Contribute to a culture of accountability, purpose, and pride during the shift Delegate tasks based on customer flow and necessary action items Ensure effective execution of daily operations Thrive in a fast‑paced environment with a positive attitude Demonstrate excellence across all areas of shop operations Assume the role of the on‑duty manager Communicate with Impact Utilize open and direct communication Communicate clear and detailed shop and team needs to the shop leadership team Engage, connect, coach, and lead the shift with clarity, positivity, and kindness Communicate your schedule and availability proactively Grow With Us! Assistant and General Manager – build and grow strong shop teams and community relationships What We Need from You: Can work at least 3 shifts per week (15+ hrs) Open availability. We need team members with flexible availability. Availability must include: 4 daytime shifts (open-4 pm) Mon-Fri Or 2+ closing shifts Mon-Thu, 2+ closing shifts Fri-Sun, and 1+ daytime shifts Sat-Sun Able to lift up to 50 lbs & stand for the full shift 18+ years old Commitment to schedule adherence, continued training, and growth Have at least six months of experience delegating and/or coordinating the tasks of two or more employees Have at least six (6) months of experience in a related service industry Compensation: $23 per hour ($15.00 per hour + $8.00/hr average in tips) Perks & Benefits: Free ice cream every shift plus off-duty discounts Making peoples’ day, every day Discounted employee merch store 50% employer-paid health insurance for qualifying employees Dental and Vision plans available (employee-paid) Paid sick leave as outlined in HFWA 401K with a 4% match #J-18808-Ljbffr