Concierge (Receptionist)

Introduction Find a workplace where you are deeply appreciated, not only for the skills you offer, but for the individual you are. At Milestone, you’ll enter into a rewarding career where you’ll work with highly skilled professionals and do meaningful work in the lives of our senior residents. Join a welcoming environment that fosters strong relationships with the residents, their families, and your coworkers. We hope you’ll consider serving alongside us. Overview Why You’ll Love Working at Milestone Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff. Perks & Benefits Medical, Dental, Vision (full-time employees) 401(k) with employer match Generous PTO Pet insurance Perks at Work Employee Assistance Program Voluntary benefits options As the first point of contact at the community, the Concierge provides exceptional customer service, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment. Responsibilities Greet and assist residents, families, visitors, and employees with questions and concerns. Answer and route incoming calls professionally. Monitor the lobby, maintain a clean and inviting environment. Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks. Assist the business office with resident documentation and file maintenance. Encourage resident participation in community activities. Report elder maltreatment or abuse as required. Follow and communicate company policies and procedures. Perform other duties as assigned. Requirements Previous experience in customer service or answering phones preferred. Must be 18 years or older. First Aid certification required. Compassion for and enjoyment of working with older adults. Strong verbal and written communication skills. Resourceful, organized, and able to manage multiple priorities. Proficient in word processing, spreadsheets, and email. #J-18808-Ljbffr