Loan IQ Subject Matter Expert (SME)

Role- Loan IQ Subject Matter Expert (SME)

Location- New York City, NY (Hybrid)

Duration- 12+ months contract

Job Description:

We are seeking an experienced Loan IQ Subject Matter Expert (SME) to support the day-to-day operations, production stability, and ongoing optimization of a critical commercial lending platform for a leading financial institution.

This is a hands-on, functional SME role focused on Loan IQ production support, issue investigation, troubleshooting, and resolution . You will work closely with lending operations, technology, and support teams to identify problems, analyze system behavior, and ensure accurate loan processing across the lending lifecycle.

The ideal candidate has spent 5+ years working extensively within Finastra Loan IQ and brings deep knowledge of its functionality, operational workflows, and common production challenges.

What You'll Do

• Serve as a primary Loan IQ functional SME , providing day-to-day support for production issues, platform functionality, and lending operations.
• Investigate and troubleshoot Loan IQ production issues, identifying root causes, analyzing system behavior, and coordinating timely resolutions.
• Support Loan IQ functionality across loan servicing, interest and fee calculations, repayments, amendments, agency deals, and other loan lifecycle events.
• Analyze loan transactions, system data, accounting entries, and processing discrepancies to identify and resolve operational issues.
• Partner with lending operations, technology support teams, and vendors to diagnose issues, recommend solutions, and ensure platform stability.
• Provide functional expertise on Loan IQ workflows, system configurations, and downstream impacts to support issue resolution and process improvements.

What You Need

• 5+ years of extensive, hands-on experience with Finastra Loan IQ , ideally supporting the platform in a production or operational environment.
• Deep functional understanding of Loan IQ servicing, accounting, agency functionality, and end-to-end loan processing
• Proven experience investigating, troubleshooting, and resolving Loan IQ production issues , including root cause analysis and functional problem-solving.
• Strong knowledge of commercial lending, syndicated loans, and associated loan servicing operations.
• Experience analyzing loan transactions, interest calculations, fees, balances, and accounting discrepancies within Loan IQ.
• Ability to independently diagnose complex functional issues and collaborate with business and technology stakeholders to drive resolution.
• Strong communication, analytical, and problem-solving skills, with the ability to operate in a fast-paced production environment.

Bonus Points For

• Experience supporting large-scale Loan IQ production environments at major financial institutions.
• Knowledge of Loan IQ integrations, general ledger interfaces, and downstream accounting processes.
• Experience working directly with Finastra or coordinating vendor escalations.
• Exposure to Loan IQ upgrades, migrations, system enhancements, or operational transformation initiatives.
• Familiarity with production incident management, problem management, and continuous improvement practices.