Patient Access Conversion Specialist

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. Job Summary Patient Access Conversion Specialist – Full-Time | 40 Hours/Week Monday–Friday Onsite at Local medical Office- Mokena Benefits Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Responsibilities Answers heavy call volumes to fulfill patient needs over the phone. Check-in/Greeting Patients/ Patient Scheduling. Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience. Check in and schedules appointments, following sleep scheduling protocol. Verifies patient information, while documenting in their Electronic Health Record (EPIC). Performs all other duties/responsibilities as assigned. Reviewing schedule. Pre-screen patients based on departmental protocol. Monitor schedules daily, ensuring that all open slots are filled on the same day. Daily monitoring of patient scheduling reports. Exam Preparation: Review the Daily Appointment Report and prepare charts as appropriate. Qualifications High school diploma or GED. Three years of patient/client-facing experience. Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing. Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies. #J-18808-Ljbffr Midwest Physicians Administrative Services, LLC dba Duly Health and Care