ServiceNow Developer

ServiceNow Development: Design, develop, and configure ServiceNow applications, modules, and workflows, including ITSM (Incident, Problem, Change, Request), ITOM, ITAM, and other ServiceNow applications. AI and Automation: Leverage AI-driven capabilities and automation tools to deliver predictive analytics and streamline repetitive processes across workflows. Integration: Implement and maintain integrations between ServiceNow and external systems (e.g., LDAP, Active Directory, REST APIs, SOAP web services). Configuration Management: Develop and manage configuration items (CIs) within the ServiceNow CMDB, ensuring accuracy and data consistency. Troubleshooting and Support: Provide technical support and troubleshooting expertise for ServiceNow issues, including incidents, problems, and change requests. Upgrades & Patches: Plan and execute system upgrades and patches, ensuring minimal disruption to ongoing operations. Collaboration: Work closely with business analysts and other stakeholders to gather requirements, design solutions, and ensure timely delivery of features and enhancements. Documentation: Create detailed technical documentation for developed solutions, processes, and workflows. Required Qualifications: Experience: 4+ years of hands-on experience with ServiceNow development, configuration, and administration Technical Skills: Proficient in ServiceNow scripting (JavaScript, Glide API, Angular JS, HTML5, SCSS, React.js, UI Builder, etc.) Expertise in configuring ServiceNow modules, including ITSM, ITOM, and CMDB, and understanding of ServiceNow Common Services Data Model (CSDM) Experience with ServiceNow integrations (REST, SOAP, MID Server, etc.) Familiarity with ServiceNow update sets, versioning, and deployment processes Strong understanding of ITIL processes (Incident, Problem, Change Management) Certifications: ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) are highly preferred. Other certifications like ITIL Foundation are a plus. Problem-solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex issues efficiently Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams Preferred Qualifications: Experience with ServiceNow ITOM (Orchestration, Discovery, Event Management) and other advanced modules Familiarity with Agile development methodologies and tools Knowledge of cloud platforms (AWS, Azure) and how they integrate with ServiceNow #J-18808-Ljbffr