INTERVIEWING CLERK

Interviewing Clerk - 60055746

This posting will be used to fill position vacancies in Career Service. Location will be based on the selected candidate in one of these areas: Miami, Jacksonville and Tampa, Florida. Incumbents in this position report to a DCF office listed above. This is not a telework position. Preference for Bilingual in Spanish/English or Creole/English. Current DCF employees will be compensated in accordance with the DCF salary policy. The full-time work schedule is 40 hours per week, 8:00 am 5:00 pm EST, Monday through Friday.

DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment.

What you will do: The primary function of this position is providing clerical services related to government assistance eligibility in a call center environment. This career consists primarily of phone interactions with customers and utilizing multiple computer systems. The work performed includes explaining eligibility of applicants and recipients of government assistance programs, determining eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services, entering client data into a database based on intake of caller information, maintaining necessary files and records.

Minimum Qualifications: Candidates must have two (2) years of experience in clerical activities or public contact experience. Candidates must have the abilility to attend a two to four-week mandatory paid training course.

Preferred Qualifications: Preference for candidates with six (6) months working as a Contact Center Interviewing Clerk-OPS team member. Preference for Bilingual in Spanish/English or Creole/English.

Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: No state income tax for residents of Florida. Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contribution (For more information, please click ). Flexible Spending Accounts. Tuition waivers. And more! For a more complete list of benefits, visit