Business Systems Lead Quote-to-Cash

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 10+ years of progressive experience across Quote-to-Cash, Revenue Operations, Business Systems, or CRM platform leadership roles
• 5+ years of people management experience leading Business Analysts or functional platform specialists and developing high-performing teams
• Deep hands-on expertise with Salesforce as the core platform for Quote-to-Cash processes, including configuration and governance
• Proven experience with Conga solutions (CPQ, document generation) and strong understanding of Contract Lifecycle Management in B2B environments
• Experience with order management and enterprise integrations spanning ERP, commissions, fulfillment, and billing systems
• Demonstrated success delivering complex, cross-functional technology initiatives with measurable business outcomes
• Strong UX/UI sensibility with a track record of designing scalable, user-centered workflows that drive adoption and efficiency
• Experience leveraging AI capabilities or intelligent automation to improve business processes, with understanding of responsible AI usage, governance, and risk considerations in enterprise environments

Education

• Bachelor’s degree in Business, Information Systems, Engineering, or equivalent experience
• MBA or advanced degree preferred

Responsibilities

Lead the end-to-end strategy, delivery, and optimization of Moody’s Salesforce-based Quote-to-Cash ecosystem, driving scalable solutions and operational excellence across the revenue lifecycle.

• Lead, mentor, and develop a team of 8–10 professionals while setting priorities and fostering a high-performing, accountable culture
• Own the roadmap, delivery execution, and KPI tracking for Quote-to-Cash initiatives from discovery through release
• Serve as the primary owner of the Salesforce Q2C platform, overseeing configuration, pricing, approvals, and order workflows
• Drive product and pricing strategy, including Conga-based quoting and document generation capabilities
• Oversee Contract Lifecycle Management processes, partnering with Legal and Sales Operations to improve efficiency and cycle time
• Lead order management and integration strategy across ERP, commissions, fulfillment, billing, and related systems
• Champion user-centered design by partnering with UX/UI teams to improve adoption, usability, and overall experience
• Identify and implement AI-driven capabilities to enhance efficiency, automation, and insight across the Q2C lifecycle

About the Team

The Business Systems team at Moody’s plays a critical role in enabling revenue execution through innovative, scalable technology solutions. This team partners closely across Finance, Sales, Product, Legal, ERP, and Fulfillment to deliver a seamless Quote-to-Cash experience. Focused on continuous improvement, strategic alignment, and responsible adoption of emerging technologies like AI, the team is committed to driving efficiency, accuracy, and a best-in-class user experience across the enterprise.

For US-based roles only: the anticipated hiring base salary range for this position is $142,500.00 - $206,700.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email View email address on powertofly.com . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement . Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.