Customer Experience Specialist

Job Description

Job Description

CUSTOMER EXPERIENCE SPECIALIST

BEDDY’S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN, FAIR, AND FLEXIBLE. OUR EMPLOYEES TAKE CARE OF ONE ANOTHER AND  WORK AS A TEAM IN VARIOUS ROLES AS NEEDED.  

Hours: Full-time, 40 hours per week in office, 9:00am-6:00pm, Monday-Friday

Location: Beddy’s offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009

Pay: $17.00 per hour

DESCRIPTION

The Customer Experience Specialist is the first point of contact for our showroom, welcoming customers at the front desk and ensuring every visitor has a positive, helpful experience. This role also serves as a key voice of our brand online, responding to customer support tickets through email and social media, and supports the team with general office administrative tasks. The ideal candidate is a proactive problem solver with a positive attitude and a friendly demeanor, able to self-manage, multi-task, and work well both independently and with others.

RESPONSIBILITIES

• Serve as the first point of contact at the front desk, greeting and assisting customers and visitors to the showroom
• Maintain the appearance and organization of the showroom, keeping it clean, presentable, and well-stocked
• Respond to customer support tickets via email and social media in a timely, professional manner
• Provide a positive support experience for customers, both in person and through digital channels
• Understand and support all company policies as applicable to customer inquiries
• Manage local pickup orders and send email reminders to customers
• Place orders on the POS system for in-person showroom purchases
• Assist with general office administrative tasks as needed
• Perform other related duties as assigned

REQUIREMENTS

• Prior customer service or office experience required; experience with email or social media customer support a plus
• Proactive problem solver with a positive attitude and friendly demeanor
• Able to self-manage, multi-task, and complete tasks accurately and on time
• Comfortable working independently as well as collaboratively with others
• Strong verbal and written communication skills are a must
• Basic understanding of how to operate standard office equipment
• Proficient with Microsoft Office or related software
• Available to work full-time

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift, up to 30 pounds at times

COMPENSATION AND BENEFITS

• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee product discount