Customer Experience Specialist (Leasing/Customer Service)

Hiring Event Details Join Cottonwood Residential for an in‑person hiring event on Wednesday, July15th at Park Avenue Apartments in Salt Lake City, UT. No appointment is necessary! Stop by anytime from 12 – 4 pm and interview with our hiring team. Location Park Avenue Apartments, 1240 E Stringham Ave, Salt Lake City, UT84106 Time Wednesday, July15th from 12 – 4 pm About the Role Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home. Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling at home at Cottonwood Highland Apartments in Millcreek, UT. In this role, you will work full‑time. A flexible schedule is required and includes weekends and evening hours. Responsibilities Put your upbeat attitude, communication skills, and creativity into action. Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office. Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. Answer all phone calls to the property and take detailed notes and information. Ensure apartments are ready to show daily and for upcoming move‑ins. Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. Assist in planning community events and social media marketing. Organize package room daily as packages are delivered. Maintain community‑related communications and vendor relationships. Begin to kick start your career with room to grow into future management positions. Compensation & Benefits Competitive base pay and quarterly bonus structure. Full health, vision, dental, life, and disability benefits – available within1‑30 days. Generous401(k) and HSA company match. Paid time off – eligible for3weeks (120 hours) in1styear. 10.5 paid holidays. About Cottonwood Residential Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self‑Guided Tours, which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last! #J-18808-Ljbffr