Program Coordinator

SLC Program Coordinator Location: Palo Alto, California 94304 Work Arrangement: On-site About This Opportunity Join the Schwab Learning Center as a Program Coordinator and become the operational backbone of a mission-driven diagnostic assessment program. In this dynamic role, you'll be the first point of contact for individuals seeking our evaluation services, coordinating seamless experiences while supporting our clinical team. If you're organized, detail-oriented, and passionate about helping others access the support they need, this is your opportunity to make a meaningful impact. What You'll Do Client Intake and Service Coordination Serve as the primary point of contact for individuals seeking SLC evaluation services, creating welcoming and professional first impressions Coordinate and support in-person consultations, intakes, testing sessions, and follow-up appointments with efficiency and care Guide clients through the diagnostic evaluation process, including managing approvals, waitlist coordination, and proactive follow-up communication Maintain accurate and confidential client files, ensuring all documentation and correspondence meets compliance standards Distribute post-evaluation feedback surveys within established timelines to gather valuable client insights Address routine client concerns with professionalism and elevate complex issues to the Director as appropriate Assessment Coordination and Clinician Support Respond to assessment-related inquiries within one to two business days, maintaining excellent communication standards Schedule and manage assessment appointments, including rescheduling as needed to accommodate client needs Track required diagnostic documentation and proactively follow up on incomplete or overdue materials Support clinicians by ordering assessment supplies and facilitating timely distribution of reports and referrals Outreach and Marketing Support Assist the Director with outreach initiatives, including events, partnerships, and strategic marketing campaigns Collaborate with the Marketing department on social media content, newsletters, and promotional materials Represent the Schwab Learning Center at community events, fairs, and campus activities as a knowledgeable program ambassador Support the planning and execution of SLC events, such as open houses and partner meetings Operations, Documentation, and Continuous Improvement Maintain and update internal operations manuals, training materials, and knowledge resources to support team consistency Support client satisfaction and user experience initiatives, including survey coordination and feedback analysis Identify operational needs related to facilities, technology, and administrative processes and recommend improvements Maintain working knowledge of SLC programs and provide cross-coverage support as needed Data Tracking and Reporting Collect and monitor monthly registration and scheduling data to track program performance Assist with program reporting, trend analysis, and data visualization in collaboration with the Director Partner with internal departments to promote SLC services and support organizational objectives Other duties as assigned. What We're Looking For Required Qualifications Bachelor's degree or equivalent combination of education and experience Experience in customer service, healthcare, or administrative settings Event planning or community outreach experience Familiarity with behavioral or mental health services Knowledge, Skills & Abilities Excellent interpersonal, verbal, and written communication skills with diverse audiences Strong customer service orientation with the ability to manage sensitive and confidential situations with professionalism Demonstrated organizational skills and meticulous attention to detail Ability to manage multiple priorities effectively in a fast-paced environment Proficiency with standard office software and technology platforms Nice-to-Have Skills Experience with scheduling or database management systems Knowledge of learning disabilities, ADHD, or neurodevelopmental assessment Social media or digital marketing experience Bilingual capabilities Physical & Special Requirements Ability to lift and move light office materials as needed Prolonged periods of work at a computer workstation Occasional evening or weekend hours to support program events On-site work required at least two days per week to support in-person testing; local travel required for meetings and outreach activities Extensive interpersonal interaction with peers and outside contacts #J-18808-Ljbffr