Physical Security Specialist - Midshift (Onsite) - Provo, UT
$16.5 per hourCobalt AI, LLC
Job Description
Job Description
Summary:
Cobalt AI uses automation to elevate physical safety and security in the workplace. Our Cobalt Monitoring Intelligence platform combines AI-powered technology with trained human specialists to provide 24/7, human-verified monitoring of surveillance cameras, alarms, access control systems, and autonomous security robots across enterprise locations.
As a Physical Security Specialist, you'll be the human intelligence behind our technology—monitoring live security events, assessing incidents, communicating with clients, and making real-time decisions that help protect Fortune 500 companies and other organizations. This role is ideal for dependable, observant individuals who thrive in fast-paced environments and enjoy combining technology with exceptional customer service.
Note: This is an onsite operations role and is not an engineering position.
Available Shift: Midshift 4:00PM - 12:30AM MT
Responsibilities: Remote Site Monitoring
- Monitor live patrols performed by autonomous indoor security robots
- Oversee alarms, door activity, and camera feeds tied to access control systems
- Track system performance and escalate operational issues when needed
Event Response & Escalation
- Review and tag security events (audio, video, ACS) using internal tools
- Assess incidents and follow clear escalation protocols based on site-specific guidelines
- Communicate with clients via robot, phone, or text as needed
Customer-Facing Support
- Act as the first line of contact for clients during live events or interventions
- Maintain a calm, professional presence in fast-paced situations
- Log detailed reports and communicate with Engineering or Support when needed
Qualifications: Excellent communication and critical thinking skills
Calm, focused decision-making under pressure
A reliable, team-first attitude
Experience with security, dispatch, monitoring, or customer service is a plus
High attention to detail and comfort using on-screen tools and procedures
Benefits: - Health/vision/dental
- Life insurance
- 401k
- Vacation/sick leave
Vacancy posted a month ago
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