Physical Security Specialist - Midshift (Onsite) - Provo, UT

Job Description

Job Description

Summary:

Cobalt AI uses automation to elevate physical safety and security in the workplace. Our Cobalt Monitoring Intelligence platform combines AI-powered technology with trained human specialists to provide 24/7, human-verified monitoring of surveillance cameras, alarms, access control systems, and autonomous security robots across enterprise locations.

As a Physical Security Specialist, you'll be the human intelligence behind our technology—monitoring live security events, assessing incidents, communicating with clients, and making real-time decisions that help protect Fortune 500 companies and other organizations. This role is ideal for dependable, observant individuals who thrive in fast-paced environments and enjoy combining technology with exceptional customer service.

Note: This is an onsite operations role and is not an engineering position.

Available Shift:  Midshift 4:00PM - 12:30AM MT 

Responsibilities: Remote Site Monitoring

• Monitor live patrols performed by autonomous indoor security robots
• Oversee alarms, door activity, and camera feeds tied to access control systems
• Track system performance and escalate operational issues when needed

Event Response & Escalation

• Review and tag security events (audio, video, ACS) using internal tools
• Assess incidents and follow clear escalation protocols based on site-specific guidelines
• Communicate with clients via robot, phone, or text as needed

Customer-Facing Support

• Act as the first line of contact for clients during live events or interventions
• Maintain a calm, professional presence in fast-paced situations
• Log detailed reports and communicate with Engineering or Support when needed

Qualifications: Excellent communication and critical thinking skills
Calm, focused decision-making under pressure
A reliable, team-first attitude
Experience with security, dispatch, monitoring, or customer service is a plus
High attention to detail and comfort using on-screen tools and procedures

Benefits: - Health/vision/dental
- Life insurance
- 401k
- Vacation/sick leave

Salary: $16.50 an hour (with overnight stipend)

Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.