Shift Lead

Job Category Store Customer Service Rep Company Description Locally owned and operated by a franchisee who cares for the Team Members and creates a fun working environment. Job Description We are seeking a professional and decisive Shift Lead to join our team in Fountain, United States. In this role, you will oversee daily shift operations, lead a team of associates, and ensure the smooth execution of all assigned tasks. The Shift Lead is responsible for maintaining operational excellence, upholding safety standards, and fostering a productive work environment. You will serve as the primary point of contact for your team and management, making critical decisions that impact shift performance and employee engagement. Supervise and lead shift team members, providing clear direction and support to ensure all tasks are completed efficiently and to quality standards Monitor shift operations and analyze performance metrics to identify areas for improvement and implement corrective actions Enforce safety protocols and compliance procedures, conducting regular safety briefings and investigations when necessary Coordinate scheduling, staffing levels, and workload distribution to optimize productivity and meet operational targets Communicate effectively with management regarding shift performance, challenges, and recommendations for process improvements Train and mentor team members on job responsibilities, company policies, and best practices to support their professional development Address conflicts and performance issues promptly and professionally, documenting incidents as required Maintain organized records, logs, and documentation related to shift activities and team performance Conduct regular quality checks and ensure adherence to established operational standards Respond to emergencies and unexpected situations with sound judgment and decisive action Qualifications Proven supervisory or lead experience in an operations, manufacturing, or production environment Strong leadership and team management skills with the ability to motivate and develop team members Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of staff Demonstrated problem-solving abilities and sound decision-making skills under pressure Strong organizational and time management skills with attention to detail Knowledge of safety regulations and compliance requirements relevant to shift operations Proficiency with relevant operational systems, software, or equipment used in your industry Ability to work flexible schedules, including nights, weekends, and holidays as required Conflict resolution and performance management experience Ability to analyze data and metrics to drive operational improvements Additional Information Get paid to grow and learn through our Management development program where you learn everything from managing a business to reading and understanding Profit & Loss statements. Starting out is Colorado Minimum Wage at $15.16hr. Pay scale once shift leading is 16-19hr. Shift leads bonus $50-$100 a month. When moving into an Assistant Manager position, You receive profit sharing. There is plenty of opportunity to learn and grow within our company all the way from driver to franchisee! #J-18808-Ljbffr