IT Support Specialist II

IT Support Specialist II

RENK America is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America employs over 500 employees at our US locations in Muskegon, Michigan, Cincinnati, Ohio, Camby, Indiana and Roseville, Michigan. RENK America is driven by this sense of pride and purpose in our country and our community.

The IT Support Specialist II will play a pivotal role in providing exceptional customer support and resolving trouble tickets and service requests. IT Support Specialist II assists the business with all IT equipment; laptop, desktops, printers, scanners, access points (APs) as well as networking: WIFI, VPN, and/or LAN.

Desktop Support and Troubleshooting

Provide timely and efficient technical support to end-users for desktop hardware, software, printers, and peripherals. Diagnose and resolve technical issues related to operating systems, applications, and network connectivity. Ensure proper documentation and resolution tracking of support tickets using our ticketing system.

Procurement and Deployment

Collaborate with stakeholders to identify hardware and software needs. Deploy IT equipment including desktops, laptops, monitors, and peripherals. Maintain accurate inventory records and ensure compliance with procurement procedures.

Supporting Conference Room Equipment

Maintain conference room equipment such as projectors, audio/video systems, and teleconferencing tools. Independently troubleshoot and resolve technical issues to ensure seamless meetings and presentations.

Client Patching

Carry out regular patching processes to ensure the security and stability of client systems in accordance with established policies and procedures.

New Employee Onboarding

Deploy new employee setups, including account provisioning, hardware setup, and software installation. Collaborate with new hires to familiarize them with IT policies, procedures, and resources.

User Account Management

Provision and manage user accounts across various systems and applications. Monitor user access levels and permissions to ensure compliance with security policies and regulatory requirements. Respond to access requests, modifications, and terminations in a timely manner.

Hardware and Software Management

Assists in tracking IT equipment and software licenses.

Network Infrastructure

Assists in setting up and maintaining network infrastructure, including routers, switches, and access points.

Documentation

Uses documentation, knowledge base articles, and user guides to solve issues. Assist in escalation when additional documentation, knowledge base articles, or user guides are needed to support the business. Develops and maintains documentation, knowledge base articles, and user guides.

Compliance

Ensures compliance with IT policies, procedures, and legal and regulatory requirements.

Position Requirements: Associates Degree in Information Technology, Business Analytics, Business Information or related field with 6+ years relevant experience. Bachelors Degree in Information Technology, Business Analytics, Business Information or related field with 2+ years relevant experience. Proficient in Microsoft Office (Word, Excel, Outlook). Strong customer service skills. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills.

Full-Time/Part-Time: Full-Time

Exempt/Non-Exempt: Exempt

EOE Statement: RENK America is proud to be an Affirmative Action/Equal Opportunity Employer. RENK America is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. RENK America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.