Security Officer - Dispatcher (H)

Security Officer-Dispatcher The Security Officer-Dispatcher patrols assigned property and grounds to ensure the safety of building occupants and safeguard institutional property. Additionally, the Security Officer-Dispatcher provides assistance to individuals on University grounds in the event of an emergency. Core Responsibilities Notifies local police department when backup is necessary. Inspects building, equipment, and access points. Permits entry of allowed personnel after verifying identity. Informs violators of policy and procedures and restrains trespassers. Controls traffic by directing drivers. Checks surveillance cameras periodically to identify disruptions or unlawful acts. Submits reports of surveillance activity and unusual occurrences. Secures all exits, doors, and windows after end of operations. Investigates people for suspicious activity or possessions. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions Patrols hospitals, buildings, grounds and associated areas to prevent, investigate and document arson, theft, vandalism and any other criminal activity. Monitors and responds to security, fire and environmental alarms. Assist in follow‑up as necessary. Responds to emergency calls for assistance and disasters. Investigates unusual incidents reported by UM staff, visitors, physicians and patients. Provides excellent customer service to patients, families, visitors and staff. Maintain a safe and secure environment. Normal duties require extensive walking, standing, and/or running. Responds to and resolves problems, disputes and unusual circumstances as necessary. Handles disruptive individuals with good verbal intervention techniques. Combative individuals may require physical intervention. Assists with traffic control as necessary. Completes reports and incident documentation as necessary. Reports must be easy to read and accurate. Controls evidence, valuables, and lost/found items as necessary. Operates UM vehicles in accordance with the rules and regulations of the University of Miami. Works in an independent atmosphere with minimal supervision and high public contact. Completes all mandatory training programs. Other duties as assigned. Core Qualifications Minimum 1 year of relevant experience. Knowledge, Skills and Attitudes Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Ability to process and handle confidential information with discretion. Ability to work evenings, nights, and weekends as necessary. Commitment to the University’s core values. Ability to work independently and/or in a collaborative environment. Proficiency in computer software (e.g. Microsoft Office). Must be punctual, dependable and flexible. Excellent customer service skills required to handle all levels of personnel, patients, and visitors. Must possess excellent oral and written communication skills in English. Ability to operate a motor vehicle. Valid State of Florida driver’s license. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental and tuition remission. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff #J-18808-Ljbffr