Restaurant General Manager

Overview Mastro’s Restaurants are renowned for delivering an upscale steakhouse experience defined by premium USDA Prime steaks, fresh seafood, and a sophisticated yet lively atmosphere. Known for exceptional service, elegant interiors, and live music in select locations, Mastro’s blends classic fine dining with a modern luxury feel. As a General Manager you will oversee all aspects of restaurant operations, including financial performance, team leadership, guest satisfaction, and brand standards. You will be responsible for driving results, fostering a high-performance culture, and ensuring an exceptional dining experience. Benefits Extensive and well-rounded training program Continued career development and growth opportunities Generous employee discounts on dining, retail, amusements, and hotels Multiple health benefit plans to suit your needs Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k) Paid sick leave Paid time off Monthly discretionary bonus potential Responsibilities Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews Qualifications At least 3 years General Manager experience in an upscale / fine dining establishment Additional experience in Regional or multi-unit management is preferred Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, food safety, service techniques, and guest interaction Strong understanding of cost and labor systems that lead to restaurant profitability Strong communication and leadership skills combined with advanced computer and math skills Stable and progressive work history; Strong work ethic EOE

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