HVAC Dispatcher

Join a Legacy of Excellence with Dallas Plumbing & Air Conditioning!

For more than 120 years, Dallas Plumbing & Air Conditioning has been a trusted name in home comfort and customer service. Since 1903, we've built our reputation on quality workmanship, integrity, and a commitment to both our customers and employees.

As we continue to grow, we're looking for a highly organized, customer-focused Dispatcher to help coordinate our HVAC and Plumbing service teams. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping operations running smoothly, we'd love to hear from you.

Position Summary

The Dispatcher serves as the communication hub between our customers, technicians, and leadership team. This role is responsible for efficiently scheduling and dispatching service calls, monitoring technician routes, and ensuring our customers receive the exceptional service experience that Dallas Plumbing & Air Conditioning is known for.

Schedule: MondayFriday, 7:00 AM 4:00 PM Availability: Must be available to work weekends, evenings, and holidays as business needs require.

Responsibilities

• Schedule and dispatch HVAC and Plumbing technicians to service calls efficiently and effectively.
• Communicate with customers regarding appointment confirmations, technician arrival times, and schedule updates.
• Prioritize incoming service requests based on urgency, location, and technician availability.
• Monitor technician schedules and routes throughout the day to maximize productivity and customer satisfaction.
• Coordinate with Customer Service Representatives, Sales Teams, and Field Managers to resolve scheduling conflicts and customer concerns.
• Maintain accurate job information and customer records within dispatching software.
• Assist with emergency and after-hours dispatching when needed.
• Follow company procedures and ensure all dispatching activities are documented accurately.
• Provide exceptional customer service and professional communication at all times.

Qualifications

• Previous dispatching, scheduling, customer service, or call center experience required.
• HVAC, Plumbing, Home Services, or ServiceTitan experience preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in high-volume situations.
• Strong problem-solving and decision-making skills.
• Comfortable using computers, scheduling software, and communication platforms.
• Dependable, detail-oriented, and team-focused.

Compensation & Benefits

• Competitive hourly pay, based on experience.
• Performance-based bonus opportunities.
• Medical, dental, and vision benefits eligibility after onboarding period.
• Paid time off.
• Career advancement opportunities within a growing company.
• Stable, year-round employment.
• Supportive, team-oriented work environment.

Why Join Dallas Plumbing & Air Conditioning?

At Dallas Plumbing & Air Conditioning, our employees are the foundation of our success. We invest in our team, promote from within, and provide opportunities for long-term career growth. If you're looking for a company with a strong reputation, supportive leadership, and a commitment to excellence, this is the place for you.

Apply today and become part of a team that's been serving customers with integrity and excellence for over 120 years.