Administrative Assistant - Field Trips

Family Services Administrative AssistantWorking from one of our Family Service Centers, the Family Services Administrative Assistant supports the daily operations of the Family Services Department by answering phones and emails, welcoming visitors, assisting staff with administrative tasks, maintaining records, and providing overall office support.Successful candidates will demonstrate CCA's values, maintain a high level of professionalism, and contribute to a positive, service-focused experience for families, students, and staff. The Family Services Administrative Assistant will be responsible for the successful completion of the following tasks:Provide excellent customer service to CCA families and staffAssist families with questions via phone, chat, and emailSecure venues for Family Services events and field trips across the stateMaintain accurate master events calendar for field trips, career exploration events, spring formals, and other Family Services programsSchedule and manage RSVPs for Family Services programs and initiativesAssist field trip coordinators with field trip registrations and email remindersMaintain the field trip payment site, including posting trips and running/distributing payment reportsMaintain staff sign-ups for field trips and track participation requirementsCoordinate staff travel for Family Services programs and initiativesMaintain databases of venues and contractsDevelop, administer, and analyze surveys for staff and familiesOther duties as assigned by the Family Services Leadership TeamCompetenciesCustomer-focused approach with a high degree of flexibilityExcellent communication skills, both written and verbalDemonstrated ability to work efficiently in a fast-paced team environmentGood interpersonal skills and strong attention to detailProficiency with Microsoft Office applications and web-based systemsHigh degree of flexibility, including the ability to work occasional extended or flexible hours during peak periodsWillingness to travel to support eventsWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, phones, IPADs, and MIFI.Physical DemandsThis is largely a sedentary role. Requires the ability to lift, squat, sit, bend, or stand as necessary. Ability to travel to other sites/locations as needed.Position TypeFull-timeNon-ExemptHourlyTravelTravel may be required for this position.Required Education and ExperienceHigh School Diploma2 years of relevant work experiencePreferred Education and Experience5 years of relevant work experienceAssociate's or Bachelor's Degree PreferredPrevious experience with Title I programsPrior meeting planningAdditional Eligibility QualificationsValid PA Driver's LicenseAppropriate Automobile Insurance CoverageMust be able to commute to a Family Service Center regardless of commute complexity.Candidates must reside within the Commonwealth of Pennsylvania.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.