Client Experience Manager

Allied Maker designs and manufactures handcrafted lighting for some of the most significant interiors in the country. Every fixture is made in New York, by hand. We are a small company growing fast, and how we take care of our clients is core to everything we build. We're looking for someone who has spent years operating at the highest level of client service and brings the communication skills, instincts, and composure to match the clients we work with. The Role This is a senior individual contributor role. You will be the person our most important clients hear from. That means handling complex, long-cycle relationships across architects, interior designers, developers, and private clients working on significant projects. You’ll manage multiple active client relationships at once: understanding each client’s preferences, their order cadence, and how they like to communicate. Tracking orders, anticipating needs, navigating custom specifications, and always responding with the clarity and authority that builds trust over time. You’ll work directly alongside production and operations to keep commitments and resolve issues before they become problems. The role is based at our Tribeca showroom, one of the most beautiful working environments in the city. You’ll represent the product in person and in writing, to some of the most discerning clients in design. What We're Looking For 5+ years in a senior client-facing role. Luxury retail, fashion showrooms, hospitality, galleries, or similar high-touch environment. Exceptional written communication. You write with precision and authority, and you know how to read what a client needs. Proven ability to manage complexity: multiple clients, long lead times, custom specifications, and high expectations, simultaneously. Composure and professionalism at the highest level. You’ve handled VIP clients and know what that actually requires. Strong follow-through and organizational discipline. Nothing slips. Comfort working directly with founders and senior leadership in a fast-moving environment. What You Get A senior role with real scope, working on projects that matter and clients who expect the best Direct access to founders; your work will be seen and valued A product you can be genuinely proud to represent, with a real story behind it A company at an inflection point, growing significantly over the next 18 months You've spent years learning how to take care of people at the highest level. We're building the place to do it. Salary Range Annually $100,000 - $125,000 USD #J-18808-Ljbffr