Treasury Operations Specialist

Treasury Operations Specialist US-MA-Westborough Job ID: 5716 Type: Full Time # of Openings: 1 Category: Operations - Payment Operations Westborough Operations Center Overview The Treasury Operations Specialist provides operational support for cash management products and services within Payment Operations. This role serves as a centralized, end‑to‑end resource for cash management operations – handling all aspects of setup, configuration, validation, maintenance, and review across the full lifecycle of cash management services. Responsibilities include system configuration, account analysis, and periodic assessments, with a focus on accuracy, efficiency, and strong internal controls. The position partners closely with internal teams to ensure operational accuracy, strong controls, and efficient delivery of services. Responsibilities Client Setup, System Configuration & Testing Execute cash management service implementations based on approved internal documentation Configure and validate systems for services including online banking (OLB), ACH, wires, remote deposit capture (RDC), Positive Pay, REPO, bill pay, Corporate Draw Down Agreements, EDI, and other cash management services as needed Ensure all setups align with internal approvals, documentation, and product parameters Operational Support & Issue Resolution Provide operational support, including setup, processing, posting, and issue resolution Complete daily processing tasks as assigned Be a subject‑matter‑expert (SME) for all products/services within the Cash Management realm Partner with Cash Management Sales Support and internal teams to resolve errors, exception items, and cash management related issues Research and escalated operational issues as appropriate, ensuring timely resolution Maintain and update procedures; identify and recommend process improvements to enhance efficiency and reduce risk Collaborate with management and business partners to monitor and track vendor issues as necessary Account Billing, Monitoring & Maintenance Execute and maintain account analysis setups, including service codes, pricing, and earnings credit rates Support billing processes, including external vendor billing integration, research and resolution of discrepancies Conduct annual reviews of select cash management services, including service utilization, and system entitlements Perform RDC and ACH limit monitoring and annual assessments Annual WITS re‑documentation & annual purge Facilitate annual notice requirements for select services such as ACH and Repo Team Support Support the development and cross‑training of operations staff on cash management‑related functions Serve as a backup for Payment Operations staff for select products/processes Assist with GL reconciliation, monthly reporting, user system access reviews, etc. Operational Insight & Reporting Review large dollar charges and correct if needed Provide operational insight to leadership regarding capacity, workflow constraints, and risk exposure Quarterly ACH Reporting, including ACH Summary and Monthly Dashboard Update wire metrics to dashboards Track and report key operational metrics, including volumes, exceptions, and error rates Identify trends and recommend improvements to processes, controls, or system utilization Risk Management, Compliance & Audit Support Execute compliance‑related checks, including OFAC screening, ACH and wire controls, and other required validations Adhere to internal controls, security protocols, and segregation of duties Support internal and external audits and examinations by providing documentation and responding to requests Qualifications Education High School Diploma is required Some college is preferred Work Experience 3+ years experience, preferably in cash management, deposit operations, or digital banking is required Additional Requirements Solid understanding of cash management products (ACH, wires, RDC, Positive Pay, online banking) preferred Ability to manage multiple priorities in a deadline‑driven environment Must be self‑motivated and work well in a team; ability to be successful in a fast‑paced environment, have appropriate sense of urgency, and commitment to provide high level of customer service Must possess effective oral and written communication, highly organized with strong attention to detail, and sound analytical and problem‑solving skills Must possess at least intermediate technology skills, including knowledge of MS Office. Proficiency with navigating multiple monitors, browser sessions, and applications simultaneously This position is eligible for hybrid remote work Must be able to work flexible hours on a rotating schedule Equal Opportunity Employer, including disability/protected veterans Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr