Housing Supervisor

Housing Supervisor

Location: Chicago, IL

Schedule: Full-Time

Compensation: $55,000 - $59,000 annually

Lead a Housing Team. Support Communities. Drive Program Success.

We are seeking an experienced Housing Supervisor to lead daily operations within a fast-paced Housing Choice Voucher (HCV/Section 8) environment. This position is ideal for a housing professional who combines strong affordable housing knowledge with proven leadership experience and a passion for delivering exceptional service to program participants, landlords, and community stakeholders.

The Housing Supervisor will oversee staff performance, workflow management, customer service, compliance, and quality assurance while ensuring program goals are achieved. This is a hands-on leadership role requiring prior supervisory experience within the affordable housing field.


Position Summary

The Housing Supervisor serves as the primary onsite leader responsible for ensuring efficient program operations, exceptional customer service, and compliance with housing regulations and policies. This individual will supervise housing professionals, support participant and landlord relations, resolve escalated concerns, and maintain operational excellence throughout the program.

The ideal candidate has direct experience with the Housing Choice Voucher (HCV) Program and a proven track record of supervising teams within affordable housing, public housing, or housing assistance programs.


Essential Responsibilities

Leadership & Staff Management

• Supervise, coach, mentor, and develop housing staff to ensure high levels of performance and engagement.
• Conduct ongoing training and provide guidance on policies, procedures, customer service, and compliance requirements.
• Monitor employee productivity, quality standards, and workload distribution.
• Manage staff schedules, attendance, and timecard approvals.
• Foster a positive, professional, and collaborative work environment.
• Hold team members accountable for meeting performance, compliance, and service expectations.
• Recognize employee accomplishments and support professional development initiatives.

Housing Choice Voucher (HCV) Program Operations

• Oversee daily Housing Choice Voucher (HCV/Section 8) program activities.
• Monitor workflow queues, deadlines, and service delivery to ensure timely completion of work.
• Ensure accurate processing of participant and landlord requests.
• Remove operational bottlenecks that impact efficiency or customer satisfaction.
• Maintain data accuracy, file integrity, and proper program documentation.

Customer Service & Escalation Resolution

• Serve as the primary point of contact for escalated participant, landlord, and stakeholder concerns.
• Provide professional, courteous, and solutions-focused customer service.
• Utilize strong conflict-resolution and de-escalation skills to resolve sensitive situations.
• Ensure customer inquiries and concerns are addressed promptly and effectively.
• Maintain a welcoming, participant-focused environment that promotes excellent service.

Compliance & Quality Assurance

• Ensure compliance with Housing Choice Voucher regulations, HUD requirements, program policies, and fair housing laws.
• Conduct quality control reviews to ensure accuracy and consistency of work.
• Identify operational risks and implement corrective actions when needed.
• Monitor case files and documentation for completeness and compliance.
• Support audits, reporting requirements, and internal reviews.

Stakeholder & Community Relations

• Build positive working relationships with landlords, participants, housing partners, and community stakeholders.
• Serve as a trusted resource for program guidance and issue resolution.
• Collaborate with leadership to improve operational effectiveness and customer satisfaction.
• Maintain transparent and professional communication with internal and external partners.

Required Qualifications

Minimum Qualifications

• At least 3 years of leadership, supervisory, or management experience within affordable housing, public housing, housing assistance programs, or residential property management.
• At least 1 year of direct Housing Choice Voucher (HCV/Section 8) experience required.
• Demonstrated experience supervising, coaching, and developing staff within the housing industry.
• Experience managing employee performance, workloads, quality control, and customer service standards.
• Strong knowledge of:
  • Housing Choice Voucher (HCV) Programs
  • Section 8 Administration
  • HUD Regulations
  • Affordable Housing Compliance
  • Fair Housing Laws
  • Landlord-Tenant Relations
  • Housing Eligibility and Recertification Processes
• Excellent communication, customer service, conflict-resolution, and organizational skills.
• Proficiency with Microsoft Office Suite and housing management software.

Preferred Qualifications

• Bachelor's degree in Business Administration, Public Administration, Housing Management, Social Services, or a related field.
• Affordable housing certifications such as:
  • Housing Choice Voucher Specialist (HCVS)
  • Certified Occupancy Specialist (COS)
  • Public Housing Manager (PHM)
  • Tax Credit Specialist (TCS)
  • Other affordable housing industry certifications
• Experience managing high-volume housing operations.

What We're Looking For

We are seeking a leader who has successfully managed teams within the affordable housing industry and understands the complexities of Housing Choice Voucher administration.

Ideal candidates may currently work as:

• Housing Supervisor
• HCV Supervisor
• Section 8 Supervisor
• Affordable Housing Manager
• Housing Program Manager
• Housing Compliance Supervisor
• Occupancy Supervisor
• Resident Services Supervisor
• Public Housing Supervisor
• Housing Specialist Supervisor
• Housing Coordinator with direct staff management responsibilities

Candidates must possess both affordable housing experience and demonstrated leadership or supervisory experience within the field. Applicants without prior housing-related supervisory experience will not be considered.


Compensation & Benefits

• $55,000 - $59,000 annual salary
• Full-time opportunity
• Leadership role with growth potential
• Opportunity to make a meaningful impact within the affordable housing community
• Collaborative and mission-driven work environment

If you are an experienced affordable housing professional with Housing Choice Voucher expertise and proven supervisory experience, we encourage you to apply.

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