Senior Account Coordinator

Senior Account Coordinator Clinical Field Sales Specialist |Full-Time | Field-Based Location: Connecticut Compensation: 65000 Plus (commensurate with experience) + Performance Bonus ROLE OVERVIEW We are seeking an experienced and highly motivated Senior Account Coordinator to join our growing MedTech team. In this senior-level, patient-facing, field-based role, you will serve as the primary clinical and operational liaison—owning complex accounts and coordinating across internal teams, healthcare providers, and patients throughout the full care pathway: from patient identification and insurance verification through product fitting, clinical education, and outcomes follow-up. As a senior contributor, you will be expected to work with a high degree of autonomy, mentor junior field staff, and serve as a subject matter resource on clinical workflows, payer requirements, and territory management best practices. WHY JOIN US Mission-aligned work with direct, visible impact on patient access to therapy and provider clinical workflows. Senior-level ownership of a defined territory with meaningful autonomy and accountability. Opportunity to mentor junior team members and shape field operations best practices. Collaborative team environment with strong internal infrastructure and leadership access. Competitive hourly compensation with structured experience-based growth pathways. KEY RESPONSIBILITIES Senior Patient & Provider Engagement Serve as the primary senior-level field resource for high-volume and complex accounts, delivering on-site clinical support across patient evaluation, product ordering, fitting, and longitudinal follow-up. Lead patient and caregiver education on product application, care compliance, and outcome expectations, building confidence and ensuring durable adherence from initial engagement. Provide hands-on clinical support in wound care, lymphedema, vascular, rehabilitation, or compression therapy environments as required by territory needs. Identify and proactively escalate complex patient cases to clinical leadership, ensuring appropriate care pathways are followed and patient safety is maintained. Order Management & Clinical Documentation Own end-to-end order coordination across assigned accounts—partnering with internal support teams to ensure accurate clinical documentation, payer compliance, and timely patient access to therapy. Navigate complex insurance verification scenarios including prior authorizations, payer appeals, and DME/HME coverage requirements with minimal oversight. Maintain precise, audit-ready records of patient status, field activity, and case progress within CRM and documentation systems; serve as a quality reference for junior team members. Clinical Workflow Integration & Account Development Build and maintain trusted relationships with key decision-makers at healthcare facilities—positioning the organization as a preferred clinical and operational partner. Design and implement efficient, repeatable clinical protocols for product utilization that reduce friction and improve consistency across partner sites. Aggregate and communicate field-level insights to internal clinical and operations leadership to drive continuous improvement in patient experience, product adoption, and territory performance. Travel throughout the assigned region to fulfill patient, fitting, and partner facility commitments; travel expectation 50–75%, including overnight stays and drives of 5+ hours. Team Leadership & Mentorship Provide day-to-day guidance and field mentorship to junior Clinical Field Specialists, supporting onboarding, clinical skill development, and operational best practices. Act as an escalation resource for complex clinical questions, payer challenges, and provider relationship issues within the territory. Contribute to the development of training materials, field protocols, and standard operating procedures as directed by leadership. QUALIFICATIONS 4–6 years of clinical or patient-facing healthcare experience, with a minimum of 2 years in a field-based MedTech, DME, or clinical services role. Clinical background required: Medical Assistant, Physical Therapist Assistant, Certified Nursing Assistant, or a comparable allied health credential. Demonstrated track record of managing complex patient cases and multi-site accounts independently, with measurable outcomes. Strong command of insurance workflows including prior authorization, payer appeals, and coverage verification specific to DME/HME environments. Exceptional organizational and self-management skills—adept at prioritizing a high-volume caseload across geographically dispersed locations without close supervision. Polished communicator with proven ability to engage clinical professionals, patients, and administrative staff across diverse demographics and settings. Comfortable with regional travel including overnight stays and drives of 5+ hours; travel expectation approximately 50–75%. PREFERRED SKILLS & EXPERIENCE Deep expertise in one or more of the following: compression therapy, lymphedema management, wound care, vascular rehabilitation, or orthotic/prosthetic device support. Experience independently managing prior authorizations, insurance appeals, and payer escalations with a strong working knowledge of DME/HME billing requirements. Demonstrated experience mentoring or informally leading junior clinical or field staff. Proficiency with CRM platforms and clinical documentation systems; experience with EMR workflows is a plus. Bilingual proficiency in Spanish is strongly preferred and may be required in certain territories. Exposure to territory management, account planning, or clinical business development in a field-based commercial healthcare role. Apply now to join a team where your clinical expertise and leadership create real-world impact at scale.