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Pet Loss Specialist

$15 per hour

Peaceful Pets DFW LLC

Job Description

Job Description


Job Title: Pet Loss Specialist/Customer Service Representative


Company: Peaceful Pets DFW


Location: Arlington, TX


Position Type: Full-Time


About Peaceful Pets:
We are a compassionate and dedicated pet aquamation service that understands the profound impact the loss of a beloved pet can have on families. We provide a range of services to support pet parents during this difficult time, offering empathy, understanding, and personalized memorial options.


Job Description:
As a Pet Loss Specialist at Peaceful Pets, you will play a crucial role in providing support and comfort to grieving pet parents. This position involves a combination of customer service, administrative tasks, and hands-on responsibilities to ensure the smooth and respectful handling of deceased pets.


Key Responsibilities:

  • Compassionate Customer Service:
  • Answer phone calls and emails from pet parents with empathy and compassion.
  • Provide information about available services, pricing, and answer general inquiries.
  • Schedule appointments for pet parents and maintain a helpful and supportive demeanor.
  • Coordination and Logistics:
  • Schedule drop-offs and pickups of deceased pets with sensitivity to pet parents' needs.
  • Coordinate team lifts for larger or heavier animals, ensuring proper handling and care.
  • Utilize pet tracking software to manage and monitor the movement of pets through the aftercare process.
  • Memorial Keepsakes:
  • Assist in creating personalized keepsakes for pet parents.
  • Work with a variety of memorial products and ensure the timely delivery of custom orders.
  • Collaborate with the team to offer unique and meaningful memorialization options.
  • Administrative Tasks:
  • Utilize CRM software to maintain accurate and confidential records of pet parent information.
  • Place orders for necessary supplies and materials to support daily operations.
  • Keep detailed records of all interactions and transactions for reporting purposes.
  • Technical Proficiency:
  • Be technologically adept, comfortable using computers and specialized software for tracking and communication.
  • Learn and adapt to new technologies or software updates as needed.
  • Maintain a Clean Appearance:
  • Adhere to company standards for personal hygiene and cleanliness.
  • Ensure workspaces and equipment are kept clean and organized.
  • Positive Workplace Attitude:
  • Foster a positive and supportive atmosphere within the workplace.
  • Collaborate effectively with team members to achieve shared goals.


Qualifications:

  • Excellent customer service skills and the ability to handle sensitive situations with empathy.
  • Comfort and willingness to work with deceased animals.
  • Technologically adept with proficiency in CRM software and pet tracking systems.
  • Strong organizational and multitasking abilities.
  • Effective communication skills, both written and verbal.
  • Ability to lift heavy animals with the assistance of a team.
  • Maintains a clean and professional appearance.
  • Positive attitude and team player.

=


Job Type: Full-time


Pay: $15.00 per hour


Work Location: In person

Vacancy posted 23 days ago
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