Pet Loss Specialist

Job Description

Job Description

Job Title: Pet Loss Specialist/Customer Service Representative

Company: Peaceful Pets DFW

Location: Arlington, TX

Position Type: Full-Time

About Peaceful Pets: We are a compassionate and dedicated pet aquamation service that understands the profound impact the loss of a beloved pet can have on families. We provide a range of services to support pet parents during this difficult time, offering empathy, understanding, and personalized memorial options.

Job Description: As a Pet Loss Specialist at Peaceful Pets, you will play a crucial role in providing support and comfort to grieving pet parents. This position involves a combination of customer service, administrative tasks, and hands-on responsibilities to ensure the smooth and respectful handling of deceased pets.

Key Responsibilities:

• Compassionate Customer Service:
• Answer phone calls and emails from pet parents with empathy and compassion.
• Provide information about available services, pricing, and answer general inquiries.
• Schedule appointments for pet parents and maintain a helpful and supportive demeanor.
• Coordination and Logistics:
• Schedule drop-offs and pickups of deceased pets with sensitivity to pet parents' needs.
• Coordinate team lifts for larger or heavier animals, ensuring proper handling and care.
• Utilize pet tracking software to manage and monitor the movement of pets through the aftercare process.
• Memorial Keepsakes:
• Assist in creating personalized keepsakes for pet parents.
• Work with a variety of memorial products and ensure the timely delivery of custom orders.
• Collaborate with the team to offer unique and meaningful memorialization options.
• Administrative Tasks:
• Utilize CRM software to maintain accurate and confidential records of pet parent information.
• Place orders for necessary supplies and materials to support daily operations.
• Keep detailed records of all interactions and transactions for reporting purposes.
• Technical Proficiency:
• Be technologically adept, comfortable using computers and specialized software for tracking and communication.
• Learn and adapt to new technologies or software updates as needed.
• Maintain a Clean Appearance:
• Adhere to company standards for personal hygiene and cleanliness.
• Ensure workspaces and equipment are kept clean and organized.
• Positive Workplace Attitude:
• Foster a positive and supportive atmosphere within the workplace.
• Collaborate effectively with team members to achieve shared goals.

Qualifications:

• Excellent customer service skills and the ability to handle sensitive situations with empathy.
• Comfort and willingness to work with deceased animals.
• Technologically adept with proficiency in CRM software and pet tracking systems.
• Strong organizational and multitasking abilities.
• Effective communication skills, both written and verbal.
• Ability to lift heavy animals with the assistance of a team.
• Maintains a clean and professional appearance.
• Positive attitude and team player.

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Job Type: Full-time

Pay: $15.00 per hour

Work Location: In person