Billing Analyst

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About the role The Billing Operations Analyst is responsible for supporting the billing readiness process for North America Field Service. This role works closely with field offices and internal teams to validate job completion, confirm customer authorization, review and correct cost postings, and ensure service orders and projects are accurately prepared for billing. The position plays a key role in managing open order activity, supporting month-end readiness, resolving billing-related issues, and contributing to continuous process improvement. Key Responsibilities Validate jobs for billing readiness by confirming customer authorization, service order or project completion, accurate cost postings, and appropriate Ready to Bill status. Review and correct cost posting errors, confirmation issues, and other billing-related discrepancies as needed. Communicate professionally with field offices regarding job status, missing information, billing readiness concerns, and required follow-up actions. Monitor open order activity daily and support month-end close activities to ensure timely and accurate billing readiness. Assist with customer disputes as needed by researching issues, supporting resolution efforts, and providing timely updates. Upload produced invoices into Customer Portals for payment. Perform updates and corrections in applicable systems to support accurate billing, reporting, and operational visibility. Meet established performance metrics and service expectations. Support continuous improvement initiatives that strengthen the billing readiness process, reduce rework, and improve the customer and field experience. Required Qualifications High School Diploma or GED. 5+ years of experience in a business, administrative, operations, billing, finance, or customer support environment. 1+ years of experience using Microsoft Office applications, including Outlook, Excel, Word, and related productivity tools. Preferred Qualifications Bachelor’s degree in Business, Finance, Accounting, Operations, or a related field. Ability to communicate clearly and professionally with internal teams, field offices, and customers. Strong attention to detail, follow-through, and ability to manage multiple priorities in a deadline-driven environment. Experience in job costing, accounting, billing operations, customer service, or field service support. Experience in the HVAC service industry or a related service-based environment. Experience using ServiceMax, Salesforce, SAP, or similar operational and financial systems. Demonstrated ability to build process expertise, identify improvement opportunities, and support a culture of continuous improvement. Strong financial acumen and ability to review, interpret, and validate cost-related information. Pay Range The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3 days fromJobPosting Date: 9 September 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people. #J-18808-Ljbffr