Member Engagement Manager

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Closing Date:

09/21/2026Type of Position:Professional Staff - Project/Program Administration

Workstudy Position:

NoJob Type:Regular Work Shift:

Sponsorship Available:

NoInstitution Name: Arkansas Research and Education Optical Network (ARE-ON)

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at View phone number on click.appcast.io. Department:Arkansas Research Education Optical Network

Department's Website:

of Job Duties:About ARE-ON

ARE-ON provides and supports WAN and select networking services for 45 institutions of higher-ed and healthcare delivery in Arkansas, including internet delivery, managed WAN router service, and project consulting. The ARE-ON associate network engineer is directly responsible for supporting technology services that drive the healthcare, research, and education missions of some of the largest public organizations in the state. ARE-ON is a unit of the University of Arkansas System, and all our employees are eligible for the same benefits package as the University of Arkansas, Fayetteville campus.


Day to Day
The Member Engagement Manager reports to the Executive Director and serves as ARE-ON's primary relationship-builder with information technology departments, research offices, and applied users of ARE-ON's services across the member community, spanning the academy and healthcare delivery. This role identifies where members' institutional strategy and technology goals should inform ARE-ON's investment in services and capabilities, and surfaces shared investment and partnership opportunities across the membership. The Member Engagement Manager facilitates member education on ARE-ON's services and benefits to help institutions realize the full value of their existing investment, leads onboarding for new member institutions, and owns ARE-ON's total engagement strategy, including in-person conferences, meetings, online seminars, and working groups. This role also establishes and maintains ARE-ON's overall member engagement program and associated metrics, including tracking applied engagement work carried out across ARE-ON's technical and support teams in response to member needs. This is an individual contributor position with no direct reports.

Working Conditions
-This position requires that the successful candidate reside within the state of Arkansas as defined in University of Arkansas Policies and Procedures #412.3. Remote work within the state of Arkansas is an option, but travel for on-site meetings to meet the job functions is required.
-This position requires regular in-state travel to ARE-ON member campuses for in-person relationship building and initiative development, estimated at 25% to 50% of working time.
-Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Qualifications:Minimum Qualifications

• Bachelor's degree in a relevant field from an accredited institution of higher education, or equivalent combination of education and experience
• At least four years of experience building and managing professional relationships with senior leadership or decision-makers across multiple organizations, departments, or business units
• Demonstrated experience operating in a complex, multi-stakeholder environment, coordinating across functions or organizational boundaries rather than within a single team

Preferred Qualifications

• Demonstrated understanding of higher education's operating environment at an institutional or system level, extending beyond a single department or unit, such as through experience within a research and education network or broader higher education setting
• Ability to communicate credibly across a range of technology domains, including academic technology, healthcare technology, research cyberinfrastructure, and enterprise IT service delivery, without requiring deep technical expertise in any single area
• Excellent interpersonal and communication skills, with demonstrated ability to listen, translate, and build rapport across varied institutional audiences
• Demonstrated executive presence and public-speaking ability, with comfort engaging senior institutional leadership in both small and large group settings, including conferences and working groups
• Experience in a higher education technology environment
• Familiarity with the funding landscape for multi-institutional and regional technology or research initiatives
• Experience facilitating cross-institutional collaboration, shared governance, or shared-services initiatives
• Experience coordinating conferences, working groups, or member- or community-engagement programs
• Experience with CRM or member-database platforms (e.g., Salesforce) to manage relationship and engagement records
• Experience defining and reporting on member engagement metrics or program KPIs

Additional Information:

Salary Information:

$85,000 - $109,000 (Commensurate with education and experience)

Required Documents to Apply:

Resume

Optional Documents:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status

Recruitment Contact Information:

Leslie Pounds, HR Recruiter, View email address on click.appcast.io

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:Manipulate items with fingers, including keyboardingFrequent Physical Activity:Driving, Talking, WalkingOccasional Physical Activity:N/ABenefits Eligible:Yes