IT Support Technician

VALS

IT Service Technician providing tier 1–2 support for federal customers’ IT needs. Key Responsibilities Troubleshoot and resolve hardware, software, and network issues. Support desktops, laptops, and mobile devices to ensure secure, reliable operations. Manage and support user accounts and access. Provide responsive customer-focused technical support within an IT & Technical Support environment. Collaborate with cybersecurity and infrastructure teams to maintain secure systems. Identify opportunities to improve support processes and service quality. Qualifications & Skills Experience delivering tier 1–2 technical support. Strong troubleshooting skills across endpoints and connectivity. Knowledge of user account administration and basic security practices. Ability to work cross-functionally with cybersecurity and infrastructure teams. Commitment to continual learning and process improvement. #J-18808-Ljbffr

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Vacancy posted 2 days ago

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