Patient Service Representative II

Patient Service Representative II

Columbus Arthritis Center is one of the largest rheumatology practices in Ohio, committed to delivering exceptional, compassionate care in a respectful and welcoming environment. We believe our people are the foundation of our success and are dedicated to supporting employee growth, engagement, and teamwork.

We are currently seeking a full-time Medical Receptionist to join our Patient Services Team at our Dublin Road location near Grandview. This is a Monday - Thursday, 8:00 AM - 6:00 PM position. It is often the first point of contact for our patients and plays a vital role in creating a positive patient experience.

What You'll Do:

• Greet and assist patients and visitors in a courteous, professional, and compassionate manner
• Schedule and reschedule patient appointments accurately using the NextGen system
• Facilitate patient flow by notifying clinical staff of patient arrivals
• Verify patient demographics, registration forms, and insurance information
• Collect patient payments, post transactions, and balance the cash drawer daily
• Respond to patient questions and concerns with empathy and professionalism
• Maintain patient privacy and confidentiality in compliance with HIPAA
• Open and close the office and assist with front-desk operations as needed
• Communicate effectively with providers and staff to ensure coordinated care

What We're Looking For:

• Strong attendance, punctuality, and reliability
• Excellent customer service and communication skills
• Professional demeanor with a positive, patient-centered attitude
• Ability to multitask and remain calm in a fast-paced environment
• Strong attention to detail and accuracy
• Comfort using computers and electronic health records
• Ability to lift up to 25 lbs and alternate between sitting and standing throughout the day

Work Environment:

• Primarily front-desk and computer-based work
• Extended periods of sitting or standing
• Collaborative outpatient clinical setting

Why Join Columbus Arthritis Center:

• Stable, weekday schedule - no evenings or weekends
• Supportive team environment
• Opportunity to grow within a large, well-established specialty practice
• Be part of a mission-driven organization focused on compassionate care

Other Duties:

This job description is not all-inclusive regarding the activities, tasks, duties, or responsibilities that are required of the associate in this job. Tasks, duties, and responsibilities may change at any time, with or without notice.

EOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.