Food Service Attendant

Full-Time, Variable Pay range: $19.81 - $24.76 Swing Shift Differential - $2.50/hr Night Shift Differential - $5.50/hr Weekend Differential - $2.00/hr ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Food Service Attendant REPORTS TO POSITION: Food Services Supervisor DEPARTMENT: Food Services DATE LAST REVIEWED: August 2024 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, café, deli and catering. POSITION OVERVIEW: The Food Service Attendant will be cross trained in a variety of food service department positions including, Room Service Tray Prep, Room Service Delivery, Dishroom Cleaning Attendant, and Café/Deli Attendant. Working in a variety of positions to cover sick call, ETO and other caregiver absences this position will perform a variety of tasks. Daily work will depend on assignment and may include tasks such as customer service, catering set-up, catering server, catering delivery, cash handling, making coffee and espresso, delivering patient meals, preparing patient meal trays, cleaning dishes, cleaning equipment, and cleaning floors. This position does not directly manage any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Prepares food products and beverages in accordance with safe food handling guidelines. Ensure customer requests are met for special request items Operates espresso machine when assigned. Prepares various hot beverages in accordance with customer requests Provides excellent customer service at all times. Acts as a knowledgeable resource to customer on food choices and makes recommendations for products while accommodating customer preferences and needs Stocks and maintains tidiness and cleanliness of assigned areas in café or deli Performs light cooking at the grill, sandwich/salad bars or other kitchen areas, as assigned Assists caterer to execute high end catered events working as server, bartender and or dishwasher (as assigned). Participates in the assembly of patient trays to meet patient’s request and diet order Delivers trays to patient rooms in a timely manner. Verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient. Notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs Follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any othe precautionary care Conducts all delivery activities with the highest level of customer service. Create positive interactions with all staff, patients and guests at every point of contact. Ensures tray and food are in proper order when delivering to the patient, validates with patient food is what patient ordered and expected. Promptly follows up if patient is not satisfied with food or items are missing Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to. Acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions. Alerts appropriate person(s) if a food item is not appropriate for a patient’s diet Stocks food supply areas on assigned patient floors as directed Washes dishes, glassware, flatware, kitchen equipment/utensils, pots, and/or pans using commercial dishwashers or by hand Restocks all clean dishes and equipment once they are sanitized Retrieves used food trays and carts from patient care areas throughout shift as scheduled Completes all assigned opening / closing procedures, and check-lists Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Performs routine cleaning of kitchen floors, mats, walls, cooking equipment, carts, ceilings and any other kitchen or food service equipment as assigned. Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with SCHS standards and Oregon Food Sanitation standards Uses various chemicals to clean and or sanitize kitchen facility including deep cleaning of equipment, floor mats, dishwashing machine, floors, carts refrigerators, and counters Clean garbage cans with water or steam Sort and remove trash, placing it in designated pickup areas Sweep and scrub floors Cleans and sanitizes surfaces and equipment for room service as directed Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP) Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with SCHS standards and Oregon Food Sanitation standards Provides support to other areas of food services as directed by manager, supervisor or coordinator including delivery of food to patients, as needed Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: N/A Preferred: High School Diploma or equivalent LICENSURE/CERTIFICATION/REGISTRATION Required: Deschutes County Food Handlers Card Preferred: OLCC Alcohol Service Permit preferred. ServSafe Manager Certification EXPERIENCE Required: N/A Preferred: Previous food service, barista and customer service in a fast paced, high service oriented environment Previous money handling experience PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION Skills: General Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System Ability to multi-task and work independtly Strong team working and collaborative skills Ability to work in a stressful, fast paced environment while maintaining attention to detail and delivering high quality customer service Basic to intermediate ability and experience in computer applications, electronic email and MS Office applications Position Specific Cash handling Excellent customer service Bartending Operating an espresso machine and making specialty coffee drinks PHYSICAL REQUIREMENTS: Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds. Occasionally (25%): Climbing ladder/step-stool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level. Rarely (10%): Keyboard operation. Never (0%): Ability to hear whispered speech level. Exposure to Elemental Factors Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP . Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: Variable (United States of America) Is Exempt Position? No Job Family: ATTENDANT Scheduled Days of the Week: As Scheduled (may include weekends and holidays) Shift Start & End Time: St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine. For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our Careers site. With a variety of nursing positions available, you can choose a career path that fits both your interests AND your lifestyle. 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