Customer Service Specialist

Customer Service Representative The University of Alabama at Birmingham (UAB) seeks a Customer Service Representative to receive and respond to account inquiries by patients and legal entities. To verify eligibility and benefits for patients with insurance coverage. To bill and collect payments from patients and third party payers including outstanding balances, co-pays and co-insurance. To maintain a balanced cash drawer. To enter all charges incurred by the patient during office visits using the appropriate procedure and diagnosis codes. To schedule patients for the clinic. To handle telephone inquiries in a multi-line environment. To use Practice Management Software system in performance of these duties and responsibilities. To occasionally deliver medical records, supplies and walk throughout the clinic assisting faculty, patients, and students. Responsibilities: Checking patients in/out Insurance verification Scheduling appointments Managing online/text messages Cash management (Hourly Rate: $15.00 - $21.15) High School diploma or GED and two (2) years of related experience required. Preferred skills: Organization skills Ability to manage multiple priorities Customer service skills UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix. Primary Location: University Job Category: Clerical & Administrative Organization: 332000000 Optometry Clinical Services Employee Status: Regular Shift : Day/1st Shift Work Arrangement (final schedule to be determined by the department/hiring manager) : Onsite