Client Advisor/Key Holder - Soho

Summary The Client Advisor/Key Holder in Soho delivers exceptional luxury retail service, driving sales and nurturing lasting client relationships through personalized styling and expert product guidance. The role upholds brand standards, supports store presentation and merchandising, and assists with store operations as a key holder. Flexible availability is required, including weekends, holidays, and varied shifts. Responsibilities Greet and assist clients with a warm, professional, and personalized approach Provide expert product knowledge and tailored styling advice Drive sales through upselling, cross-selling, and meeting sales targets Build and maintain a client book with follow-ups, events, and personal styling sessions Process transactions and operate the POS system efficiently Ensure store presentation and visual merchandising align with brand guidelines Manage inventory, stock replenishment, and product care Support back-office functions and participate in visual merchandising activities Perform key holder duties including opening and closing the store as needed Requirements Previous retail experience in fashion, jewelry, or lifestyle brands Exceptional interpersonal and storytelling skills to engage clients Sales-driven mindset with ability to meet and exceed targets Customer‑centric approach with passion for personalized service Cultural awareness to interact with an international clientele Collaborative team player able to work in a dynamic environment Multilingual abilities preferred Flexible availability including weekends, holidays, and early/late shifts #J-18808-Ljbffr