Client Services & Operations Support Reps
Valentino
Client & Operations Advisor - SoHo
WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
The Client and Operations Advisor plays a dual role in driving business performance and operational excellence. This hybrid position combines client-facing responsibilities with back-of-house operations, ensuring a seamless luxury experience and efficient store functionality. The Advisor will contribute to sales goals, client development, inventory management, and operational compliance.
Client Engagement & Sales Deliver the Valentino Couture Service across all phases of the client journey. Support store KPIs including conversion rate, cross-selling, AVT, and upselling. Participate in OTO appointments and private client experiences. Handle all sales and after-sales activities including returns, repairs, and complaints. Inventory & Stockroom Management Execute cycle counts and annual inventory audits on schedule with set by Corp office Maintain a clean, organized, and secure stockroom. Ensure accurate pricing, tagging, and ticketing of merchandise. Monitor and replenish floor stock to maximize sales. Partner with Store Manager to optimize stockroom layout and product rotation. Operations & Logistics Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment. Assist with receiving, shipping, and stock transfers. Support front-of-house presentation and maintenance during peak hours.
After Sales & Repairs Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination. Execute in-house repairs and monogram requests where applicable. Ensure high-level service and timely resolution of client issues.
Visual Merchandising Support visual standards and display maintenance in collaboration with In-Store Visual team. Assist with floor directives and product presentation.
Minimum 3 years of experience in luxury retail, with a background in both client service and operations. Proven track record in sales and customer relationship management. Experience with retail systems including POS and SAP. Experience in escalated customer service situations in retail. Prior Sales, After Sales and Stock Associate experience in luxury retail. Strong customer service, communication, and presentation skills. Experience in retail systems and operations. Ability to work flexible retail schedule.
Employment Type: Permanent Working Time: Full-time
$24 - $26 per hour
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