ServiceNow Change Management Engineer (Sunnyvale)
Samprasoft
Change Management Engineer
Design and develop a Change Modernization program plan for a complex site environment. Facilitate change management modernization procedures and ensure reliability testing procedures align with site environment changes focusing in below areas: Change Modernization – Automation, Gatekeeper, CI/CD checks, Attestation, Predictive Intelligence
- Automated Change evaluation and enablement – change feed, Dependency
- Vendor Change Management – Strategy, Technical Impact Analysis
- Production Readiness validation for changes
- Public Cloud (MSFT/GCP) provider /Vendor change analysis, dependency and technical impact analysis
Understand Requirements, Propose solution and Implement to stakeholder satisfaction
Responsible for reviewing requirements to ensure that they are provided in enough detail to be accurately estimated
Hands on expertise required in Change Management modules apart from having worked in other modules such as Incident, Problem of latest version of Service now
Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs, API and notifications
Develop new and maintain existing custom scoped applications within ServiceNow including integrations with other applications
Strong knowledge of ITIL (preferably V4), IT Change Management (Application and/or Infrastructure), systems development process, SDLC methodologies (Agile is a plus)
Create and use update sets to move customizations between ServiceNow instances
Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
Develop new and maintain existing custom scoped applications within ServiceNow including integrations with other applications
Integrate the business goals of site reliability engineering and site safety engineering. Train team members on the development and implementation of tools and applications for reliability predictions and improvements. Decide criteria selection and evaluation for site reliability analysis and assessment. Facilitate Opensource Chaos experiments to test and validate the resiliency of applications.
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