Veterinary Receptionist (Care Coordinator) - Setauket Animal Hospital

Job Description

Job Description

PetVet Care Centers' Setauket Animal Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Setauket Animal Hospital in East Setauket, New York, is a 5-doctor general practice that is in search of a compassionate, dedicated team player looking to start at our hospital. Our team is extremely collaborative, friendly, and is looking to welcome new team members with open arms. Our facility believes in the utmost quality of life for all staff members to ensure we have a balanced work vs. life atmosphere.

Key Responsibilities

• Greet clients warmly, efficiently check-in and check-out pets, and manage appointment scheduling to optimize clinic flow
• Handle medical collections accurately, including processing payments
• Manage multi-line phones and schedule appointments appropriately
• Maintain accurate medical records using a system software(Avimark experience is a plus)
• Communicate effectively with doctors and technical staff regarding patient flow and scheduling
• Provide clear, professional client communication both in person and over the phone
• Maintain a clean, organized reception area and assist with light cleaning tasks

Qualifications (Required)

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Answering phones and scheduling appointments
• Minor animal care background accepted
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Preferred Skills (Nice to Have)

• Experience in a veterinary setting and Avimark
• We are willing to train in veterinary triage and Avimark but it is ideal to have some knowledge of animal care

Schedule: 5 days a week either 8AM-5PM or 9AM-6PM, Saturdays are required, no after hours

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$17.71—$19.75 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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