Clinical Practice Assistant/Medical Assistant

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. In a busy Ophthalmology clinic, performs a variety of clinical duties with a strong focus on medical assisting, including preparing patients for examination, assisting with procedures, and supporting providers in delivering high-quality care. Also assists with key administrative tasks such as patient check-in, scheduling, and front desk coordination to ensure efficient practice operations. Delivers exceptional patient service while supporting both clinical and administrative workflows. Reports to the manager with input from assigned physicians, nurses, and other healthcare providers. Primary Responsibilities Perform medical assisting duties which may include, but are not limited to, vital signs, height and weight, EKGs, performing phlebotomy and assisting during routine procedures. Ensures that all patient care areas are clean, organized, stocked and ready for patient use. Escorts patients to ancillary service areas such as radiology and lab as needed. (essential) Monitors, orders and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked and within expiration dates. (essential) Perform initial review of medication lists in the electronic medical record for final review by licensed practitioners. May retrieve schedule VI and over the counter medications only, under supervision of licensed providers; is not authorized to perform licensed personnel duties, which include but are not limited to drawing up medications, medication administration or flushing IVs. (essential) Perform appropriate point of care testing, such as lab tests and specimen collection. Implements quality control standards to ensure proper functioning and accuracy of testing equipment. Provides patients with relevant instructions for specific tests and procedures. (essential) Use the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enter/scribe orders for tests, services or appointments in OMR. During the visit, accurately document tasks, as they are completed, in OMR to ensure proper billing (Facility Worksheet). (essential) Schedule related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verify patient insurance, including prior authorizations, referrals, and pre-certifications. Explain processes as needed to help patients meet their needs and insurance requirements. (essential) Prepare schedules, patient charts and other documents as needed for clinical activities, in accordance with Medical Center standards. Procure and correlate medical correspondence as directed by department. (essential) Perform check-in utilizing a computer system, according to standard processes. This includes but is not limited to registration and verification of demographic and fiscal information, collecting copayments, collecting/verifying health care proxy and providing patients with visit questionnaires/forms. (essential) Use computer system to record whether appointment was cancelled or patient did not keep the appointment (visit disposition). (essential) Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and informs patients and providers of delays in a timely manner. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Ensures waiting room materials are organized and stocked as directed by the department. May answer and screen telephone calls. (essential) Required Qualifications High School diploma or GED required. 0-1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation. Preferred Qualifications Phlebotomy Certificate Competencies Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social and Environmental Requirements Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. Potential exposure to adverse environmental conditions: Exposure to dust, gas, fumes, steam, chemicals, protective equipment required (respirator, earplugs, mask, gloves, eyewear, etc.), potential exposure to infectious diseases and/or bloodborne pathogens. Physical Requirements Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Frequent sitting, walking, standing, bending neck, bending waist, twisting neck, twisting waist, power grasping using both hands, fine manipulation using both hands, pushing/pulling using both hands, keyboard use, reaching above shoulder height, reaching below shoulder height, lifting and carrying items weighing up to 10 lbs, up to 25 lbs, up to 50 lbs, up to 75 lbs, up to 100 lbs, pull up and/or reposition patient weighing up to 100 pounds without assistance, pushing items weighing up to 10 lbs, up to 25 lbs, up to 50 lbs, up to 75 lbs, up to 100 lbs. Rarely there may be pull up and/or reposition patient weighing up to 250 pounds with assistance, push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance. Pay Range $21.00 - $28.26 Vaccination Requirement Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. EEO Statement Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr Beth Israel Lahey Health