Customer Service Assistant

Job Description

Job Description

About Us

We help companies recover from missed messages, overflowing inboxes, angry customers, abandoned leads, and support backlogs with fast, human customer service coverage.

Position Summary

Harvest Advertising Inc. is looking for a friendly and dependable Customer Service Assistant to support daily customer service activities, answer routine questions, and help customers access accurate information about company services. This entry-level opportunity is suitable for someone who enjoys helping others and is eager to develop professional communication and problem-solving skills.

Responsibilities

• Assist customers with general inquiries and routine service requests.
• Provide clear and accurate information about company services and offerings.
• Listen to customer questions and help identify appropriate next steps.
• Direct complex requests to the appropriate team member.
• Maintain organized records of customer interactions and follow-up needs.
• Communicate with colleagues to help ensure customer requests are addressed promptly.
• Help identify recurring customer concerns and share feedback with the team.
• Support daily service activities and administrative tasks as assigned.
• Maintain a courteous, patient, and professional approach in every interaction.

Qualifications

• Strong communication and active listening skills.
• Customer-focused attitude and willingness to assist others.
• Good organizational skills and attention to detail.
• Ability to follow instructions and manage routine responsibilities.
• Positive attitude, reliability, and a willingness to learn.
• Ability to work effectively in a team environment.
• Previous customer service experience is helpful but not required.

Benefits

• Training and guidance to support success in the role.
• Opportunities to develop communication and customer service skills.
• Supportive and collaborative workplace.
• Opportunities for professional development and career advancement.