Security Officer

Job Details Location: Monterey, CA 93940 Position Type: Full Time Salary Range: $22.57 - $25.30 hourly Shift: Any Job Description The Security Officer is responsible for the safety and well-being of guests, employees, and hotel property, and for maintaining a safe and secure work environment by following standards and procedures. The Security Officer strives to provide exceptional service to internal and external guests at all times. Essential Job Functions Provide an outstanding customer experience to internal and external customers. Respond to medical emergencies on hotel property, providing first‑aid care within scope of medical training. Patrol all buildings and grounds of the hotel property, day or night supervised or unsupervised. Enforce company policies, report potential building fire and safety code violations to the OSHA safety department as appropriate for follow‑up and reinforcement of training and compliance standards. Document in a written report any security‑related incidents, or medical responses occurring at or related to the hotel property. Respond to emergencies and alarms on hotel property, providing security assistance and crowd control in accordance with department policies, coordinating response of police, fire and emergency medical services as needed. Perform dispatch functions for aquarium, including monitoring and dispatching radio calls, monitoring surveillance cameras and access control doors and gates. Respond to any incident involving guests, visitors, and/or employees. Assist in maintaining daily security logs, key and radio control forms, vehicle logs and the lost and found program as directed by Security Supervisors. Assist other departments with operational and special needs as directed by Security Supervisors. Maintain confidentiality in all aspects of the security function and reporting duties. Conduct opening and closing of hotel employee and public areas for normal business hours and special events. Provide cash escorts and maintain crowd control when required. Respond to calls for lost or found children and provide safety and security for those individuals until reunited with adult chaperones or parents. Conduct personal bag inspections for employees and/or guests entering the hotel property as scheduled or directed. Ideal Candidate Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer‑first mentality. Have strong inter‑personal skills and enjoy working in a team‑environment and building great relationships with coworkers. Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner. Be effective at authentic listening skills to understand and clarify concerns raised by guests. Be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs. Additional Responsibilities Knowledge of the entire hotel safety procedures to ensure the safety and security of guests and employees. Qualifications High School Diploma or equivalent – Required Current CPR/First‑Aid Card Required within 6‑months of employment Required Knowledge, Skills, & Abilities Proficiency in using various computer software programs and general office equipment. Detail‑oriented and comfortable working in a fast‑paced environment. Previous Experience Required Minimum 6‑months customer service experience required; hospitality experience preferred. #J-18808-Ljbffr