Customer Support Specialist
Meet Greater Reading
Customer Support Specialist
Bilingual in French / English. Tech savvy from a support helpdesk role, apple genius bar, or best buy employee. 2-3 years of experience in customer service.
A client in Reading, PA is looking to hire 5 remote customer support specialists to join their growing team. This assignment will help act as the front line for general customer inquiries and issues. They will handle the bulk of the reactive/inbound "break/fix" calls. They will assist customers with administrative tasks and help with technical issues related to Connected Fleet digital tools. For example: password resets, adding new users, troubleshooting, general how-to questions. Our customers range from small to very large. We interface with fleet manager, executives, and drivers. So our front line support team will need to be smart and flexible enough to support many different types of customers. In a typical day, you may go from helping a driver figure out how to connect to a device on a truck, to helping a fleet manager reset his password. We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more. Our current team brings in a diverse set of technical interests and experiences, from: photography, to home automation, building gaming PC, audio engineering, and even vehicle maintenance. We're looking for technically minded individuals help our fast-growing team, where you can have a big impact on the success of the product and the company.
Meet Greater ReadingVacancy posted 16 hours ago
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