Sales Operations Liaison

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Full Time Headquarter, Westport, CT, US

8 days ago Requisition ID: 1027

Salary Range: $50,000.00 To $60,000.00 Annually

Location: HQ

Role Type: Full time - 4 days in-office

About BioWave

BioWave is a Medtech company redefining pain management through our innovative, non‑invasive technology that delivers powerful relief without drugs or surgery. We offer a range of products designed to meet the unique needs of different markets, delivering effective, customized pain relief solutions where they’re needed most. Our technology is backed by clinical evidence and real‑world results, helping patients reduce pain, restore function, and reclaim their lives. Trusted by healthcare professionals, athletes, veterans, and individuals alike, BioWave targets pain at its source to provide long‑lasting results.

Vision & Mission

Our Vision is to transform pain management by solving complex pain conditions with innovative, patented, drug‑free technology and patient‑first, collaborative support - empowering clinicians to deliver better outcomes and enabling people to reclaim their lives with less pain and more possibility.

Our Mission is to help people win their battle with severe pain.

Job Description

BioWave is seeking a VA Sales and Operations Liaison to help relieve and consolidate the day‑to‑day tasks currently being overseen within three separate areas of the business. Bringing to the table the ability to time manage, self‑direct and problem solve effectively. In this role, you will act as a bridge between different departments or entities, facilitate communication, streamline processes, and ensuring smooth sales operations.

This role will work directly with the VA Sales team and report to the National Government Sales Manager.

Duties and Responsibilities

• Sample Order management for VA team
• VA order resolution Customer Service - Manage problem orders, quotes, pay and shipment
• VA A/R support Liaison: Follow up with sales reps to get receivable updates
• VA Purchasing Issue Resolution: Resolve all customer service inquiries related to purchasing
• VA specific programs, updates and problem resolutions

Required Experience/Skills

• Experience in/with Customer service, Inside Sales, Operations
• 2+ years of experience.
• Ability to form relationships across the organization – particularly with the VA and Sales Department.

Behaviors for Success

• Internal drive
• Sense of urgency
• Self‑Motivated
• The willingness to learn and develop internally.

Nice‑to‑Haves

• Interest in/experience with the VA/Clinical industry.
• Experience with Accounts Receivables
• Proof of success in past roles

Pay & Benefits Summary

• Total Comp $50,000 - $60,000(paid hourly) non‑exempt
• Medical Family – 55%, Employee 45% (> year 2), 75% (onwards)
• 401K- discretionary 2% employer match
• Basic/Voluntary Term Life Insurance
• Long Term Disability
• HSA Account Option
• PTO Years 1 and 2, 15 days, Year 3 onwards 20 days
• 12 paid public holidays
• Corporate outings and events

Legal Disclaimer(s)

BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact [insert contact name, phone number, and/or email].

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Non Exempt: As a non‑exempt employee, your position is classified as eligible for overtime pay under the Fair Labor Standards Act (FLSA) and applicable state laws. You will be paid on an hourly basis (or salary basis, if applicable), and you will receive overtime compensation for all hours worked in excess of 40 hours in a workweek (or as otherwise required by state law). All overtime must be approved in advance by your supervisor.