Zone Manager - Exterior Services

Zone Manager Exterior Services Join a fast-paced, growing, and exciting company full of great opportunities! Kellermeyer Bergensons Services (KBS) has immediate full-time, permanent openings for an Exterior Zone Manager in Exterior / Dallas, TX. If you enjoy working in a fast-paced environment and helping make an impact on safety in the workplace, then this is the job for you! Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals including retail, industrial and logistics, healthcare, education, manufacturing, and more maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary: The Exterior Services Zone Manager supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services. Job Overview: Landscaping experience in the Northeast including understanding regional plants, maintenance service types, keen eye for quality inspections of properties, has enhancement experience. Snow experience, understanding regional snow seasons and snowstorms, how to service a site-plow/salt, etc. Has run snow routes in the past. Travel within the assigned market focusing on snow, landscape and exterior business. Working with vendors and customers and conduct quality inspections, work with account coordinators and supervisors to relay information about customer sites. Be the eyes and ears of KBS exterior within the market. Key Responsibilities for an Exterior Zone Manager: Communicate frequently with customers to ensure high quality and service expectations are met. Proactively present and sell site enhancement ideas to customers. Proactively assist in resolving issues with customer service when needed Conduct monthly Quality Site Assessments (QSAs) of service partners' work on clients' sites Measure properties and coordinate with estimators for landscape estimates Identify and communicate business development opportunities to Regional Operations Manager. Communicate weekly schedule to store managers and service partners Conduct pre- and post-season site inspections Coordinate new service partners to service clients in a designated territory Pre-qualify service partners and negotiate contract terms Support compliance team to ensure proper service partner agreements are secured in a timely manner Develop and sustain long-term relationships with service partners to ensure consistency of service to client Provide instruction to service partners regarding client expectations Communicate non-contract client requests and ensure work is scheduled in a timely manner Communicate closely with office team and Regional Zone Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.) Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunities Complete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager. Communicate billing details to client and answer any questions. Other tasks and duties, as assigned. Requirements of an Exterior Zone Manager: Minimum of 3 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace. Prior experience working with subcontractors and performing landscape and snow removal operations Ability to communicate from any location and be available to travel to each of their territory's areas with a high degree of flexibility. Ability to generate customer solutions that are on point, creative, and that stay consistent with the brand image of the company. Excellent communication skills, both written and verbal, both internal and external communication. Ability to network with industry and trade contacts within the marketplace. Proficiency in or knowledge of using a variety of computer software applications, including Microsoft Excel, Word, PowerPoint and Outlook. Proficient at estimating all services provided. Proficient at service pricing. Proficient at billing completed work. What's In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Life Insurance Short Term Disability Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. #J-18808-Ljbffr Kellermeyer