Retail Sales Associate - LA Phil Store

Position: Retail Sales Associate - LA Phil Store

Department: Retail Operations

FLSA Grade: Non-Exempt

Salary Range: $19-$20/hr

Position Summary:


The LA Phil Store, located at Walt Disney Concert Hall, offers music-inspired products that enhance the concert experience. Sales Associates support daily operations by assisting customers, processing sales, and maintaining store standards, while ensuring that every visitor feels welcomed and connected to the LA Phil through exceptional service.

Position Elements:

• Customer Service and Sales -Welcome and engage customers in a friendly and professional manner. Assist with product selection and purchases to help achieve sales goals. Efficiently manage customer lines during peak periods to ensure a smooth shopping experience.
• Store operations and Merchandising - Operate the point-of-sale (POS) system accurately and efficiently. Follow store policies and procedures, including opening and closing duties. Maintain clean, organized and visually appealing displays while restocking as needed
• Inventory Management - Assist in receiving and unpacking shipments. Label, tag, and fold apparel and other merchandise to replenish stock as needed.
• Brand Ambassador - Respond accurately to questions about the LA Phil, Hollywood Bowl, The Ford performances, learning programs, activities, leased events and venue-related information.
• Teamwork and Communication - Work collaboratively with fellow associates and retail leadership to support seamless store operations. Maintain open communication to share any operational issues and customer feedback with the management team.
• Signings and Special Events - Assist with event operations including equipment set up/tear down and processing of sales
• Other duties as assigned

Position Requirement

• Enjoys working with the public and being part of a sales team; demonstrates strong customer engagement and communication skills
• 2 years previous retail sales experience with POS systems required, as well as experience with Microsoft Office
• Passion for music and understanding of classical music programming a plus
• Thrives in a busy atmosphere, with the ability to provide reliable and accurate information, demonstrate initiative, and deliver quality results

• Flexible schedule required for day, evening and weekend shifts with the ability to work nights, weekend, and holiday shifts
• Ability to lift and carry up to 35 lbs., stand for 4+ hours, walk, pull weighted carts of 30+ lbs
• Dedication and commitment to engage in and promote diversity, equity, and inclusion within the staff, vendors, and interactions with the surrounding community is a must

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.


The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.


Equal Employment Opportunity Policy

The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.