Service Desk Analyst
$42.78k - $97.94kCapgemini
- Service Desk AnalystAustinApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 532926-en\_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## **Location**This is an onsite role based in Austin, TX, US.## **Your Role*** Provide technical support to users for moderately complex computer related technical problems.* Communicate technical issues over the phone to a variety of customers* Answer service desk telephones* Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.* Resolve or refer highly complex technical problems as appropriate.* Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.* Log and track inquiries using an incident management database and maintains history records and related problem documentation.* Identify customer problems and complaints to ensure that inquiries are successfully resolved.* Assist with KPI performance and ensure the team overall hits its associated SLA targets## **Your Skills & Experience*** Excellent customer service skills and willingness to go the extra mile helping customers* Windows support* Basic networking* Excellent oral and written communication skills* High degree of responsibility, commitment and dependability* Knowledge of Office 365* 1-2 years previous experience in Client Services, Customer Service, Help Desk or Technical Support role* ITSM tool usage (preferably Remedy)## **Details*** Training days will be Monday – Friday from 8:30 AM – 4:30 PM* Please ensure agents arrive no earlier than 8:25 AM on Training Start Date* Candidates will not be allowed to enter the building without their badge and the person who does this arrives at 8:30 AM* Agents who miss more than 2 days of training total will be separated from the contract due to excessive attendance issues* Agents must adhere to the dress code beginning on day one* None of these positions are slated to work from home* Be able to work any shift starting at 6 AM and be available to work weekends* Additional hours will be available when business needs dictateThe base compensation range for this role in the posted location is: **$42,784 - $97,940.**Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States.
- J-18808-Ljbffr Capgemini
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Austin, TX vacancy
$42.78k - $97.94k
...Service Desk Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to...SuggestedPermanent employmentFull timeContract workWork at officeLocal areaWork from homeMonday to FridayShift workWeekend workCapgemini
Austin, TX4 hours ago$75k - $85k
Join to apply for the Service Desk Analyst II role at SHI International Corp. Job Summary The Service Desk Analyst II provides both Level 1 and Level 2 technical support to end-users, efficiently managing a wide variety of service requests and incidents. This role is suited...SuggestedWork experience placementWork at officeRemote workMonday to FridayFlexible hours- ...moderately complex computer-related technical problems Communicate technical issues over the phone to a variety of customers Answer service desk telephones Assist customers in resolving technical problems involving software and hardware Resolve or refer highly complex...SuggestedContract workWork at officeShift workWeekend work
$20 - $25 per hour
...transforming the way the world parks. Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician... ...creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color...SuggestedPart timeWork at officeImmediate startFlexible hoursSocket
Austin, TX5 hours ago- ...As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware...SuggestedTemporary workWork at officeRemote workWork from home
BES Systemhaus
Austin, TX4 days ago - ...but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryThe Business Systems Analyst / OneStream Solution Architect & Senior Developer will be based in Austin, Texas, reporting to the Director, Information Technology...Full timeWork experience placementVisa sponsorshipFlexible hours
$146.9k - $168.9k
...Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed...Full timeContract workWork experience placementLocal areaFlexible hours$117k - $140k
...works together and at Box you will be on the front lines of this massive shift.WHY BOX NEEDS YOU Box is looking for a Business Systems Analyst III (Marketing Systems) to join our Enterprise Systems team to own and scale critical Marketing technology platforms, with a...Live inWork at officeShift work3 days per week- ...Role and Responsibility: AMD, Inc., is hiring Business Systems Analyst to Develop and implement techniques or analytics applications to... ...headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers...InternshipRemote work
- Company DescriptionAbout Client:They help in transforming the leading organizations and communities around the world. Organizations infrastructure and culture is amazing. Best place!!Job DescriptionJob Description:As a Senior Manager, your role will be establishing and ...
- ...seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team.We are looking to add a Business Systems Analyst I to our team. If you enjoy working in a startup environment and are passionate about developing leading-edge manufacturing...Permanent employmentFull timeContract workWork experience placementLocal area
- ...Business Systems AnalystThe IT Business Systems Analyst contributes broad experience and a high... ...user documentation; providing help desk support; training users.Prepares technical... ...of what it means to build loosely coupled/service-oriented systems/featuresExperience in...Weekend work
Direct Staffing Inc
Austin, TX1 day ago $75k - $85k
A leading technology firm in Austin is seeking a Service Desk Analyst II responsible for providing Level 1 and Level 2 technical support. The ideal candidate possesses 3-6 years of experience in a similar role and will thrive in a hybrid work environment. Responsibilities...- The University of Texas at Austin's Dell Medical School is seeking a Service Desk Tech Analyst III to provide advanced technical support for endpoint devices, enterprise applications, and Epic client environments across clinical and enterprise operations. This role is the...
- Capgemini is seeking a Service Desk Analyst for an onsite role in Austin, TX. You will provide technical support to users for moderately complex issues, handle calls, and log incidents in the ticketing system. Training and strict attendance policies apply, with shifts...Work at officeWeekend workEarly shift
$62.48k
Job Posting Title: Service Desk Tech Analyst III Hiring Department: Dell Medical School Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Exempt from FLSA Earliest Start Date: Immediately Position Duration: Expected to Continue Location: AUSTIN...Work at officeImmediate start$42.45k
Service Desk Tech Analyst I Hiring Department: Dell Medical School Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Non-Exempt from FLSA Earliest Start Date: Immediately Position Duration: Expected to Continue Location: UT MAIN CAMPUS Job...For contractorsWork at officeImmediate start$22 per hour
...you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will... ...and maintain customer as well as FSG SLA requirementsSkillsHelp desk, Help desk support, Technical support, Customer service, Customer...Contract workTemporary workFor subcontractor- ...RaleighLocation Austin, tX or Raleigh , NC Day 1 onsiteL1 Support Analyst, focusing on app review processes with potential expansion to... .../ SLA management • Knowledge base / SOP documentation • Service desk / Help deskL1 support • Tier 1 support • Incident management •...Full time
- ...changing the landscape of the advertising industry in real time.About The RoleWe are looking for a Client Solutions Strategic Data Analyst to join our Client Solutions Team for the North America region. This role will play a key part in developing strategic, customized...
- Job Description:The Analyst, Business Data will support sales data processes that are critical to the firm’s strategic sales efforts.... ...relationships, client onboarding, reporting and administrative services.Responsibilities:Collaborate with sales teams to maintain critical...Full timeInternship
- ...Technical Business Analyst (TBA)The Technical Business Analyst (TBA) will play a pivotal role in bridging the gap between business needs... ....CSDM Experience: Possess a deep understanding of the Common Services Data Model (CSDM) and its application in enterprise data management...
Omni Inclusive
Austin, TX2 days ago - ...disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a...Full timeWork experience placement
- ...years’ experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.Windows 10/11, A+, and Network+ Certifications.Superior interpersonal skills necessary to establish and maintain client...Full timeSummer workCasual workLocal areaRemote work
$25 - $37 per hour
Hospital Internists is looking for a Help Desk Technician to join our IT Support team in Austin, TX. As a key member of the team, you will provide technical support to end users, troubleshoot hardware and software issues, and install and configure computer systems. The...Hourly payFull time- Flash is hiring a part-time IT Help Desk Technician at the Austin HQ. You’ll support onboarding, device imaging, and daily IT operations... ...Windows, Mac, and iPad devices, providing customer-focused service and hands-on problem solving. #J-18808-Ljbffr Parking Network BVPart timeFlexible hours
- Flash is hiring a part-time IT Help Desk Technician in Austin, TX. You will manage onboarding/offboarding, image and deploy devices, and support a mixed Windows/macOS/iOS environment. You’ll handle asset logistics, software tools, and vendor interactions while maintaining...Part timeFlexible hours
$57k - $61k
...the lives of millions. Overview The IT Support Specialist is responsible for delivering high-quality technical support and customer service to end users, including VIP and executive-level personnel. This role provides hands‑on and remote support for desktop and mobile...Temporary workRemote workFlexible hours- ...to join a large internal user base's support team. This entry-level role offers hands-on hardware support, remote assistance, and service fulfillment to keep operations running smoothly. You will collaborate with a sizable team, handle desktop and laptop administration...Remote work
- Flash is seeking a part-time IT Help Desk Technician in Austin to keep our hardware, cloud tools, and daily workflows running smoothly. You’ll join a dynamic IT team, with flexible hours and 24-29 hours per week, Mon-Thu, at the Austin HQ, with occasional visits to the...Part timeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
Related searches
- life support technician Austin, TX
- personal computer support technician Austin, TX
- systems support technician Austin, TX
- technical support analyst Austin, TX
- user support analyst Austin, TX
- help desk technical support Austin, TX
- senior technical analyst Austin, TX
- technical support specialist Austin, TX
- IT assistant Austin, TX
- help desk assistant Austin, TX