Senior CX Operations Leader — AI & Analytics
Hill's Pet Nutrition
Hill's Pet Nutrition, located in Overland Park, Kansas, seeks a Senior Success Operations leader to drive an exceptional customer experience. You will manage a cross-functional team responsible for QA, training, analytics, and workforce planning, aligning CX across digital and field teams. You will collaborate with marketing, sales, and digital groups to implement innovative CX initiatives, including AI-driven quality assurance, BOT tooling, and self-service enhancements, while developing talent #J-18808-Ljbffr Hill's Pet Nutrition
Vacancy posted 2 days ago
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