BPO Operations Lead for World-Class CX & SLA
Socket.dev
TreviPay is seeking a Senior Manager, BPO Operations to lead the day-to-day delivery of our outsourced customer experience through a BPO partner. You will own SLA performance, quality oversight, workforce planning, escalation management, and continuous improvement. Reporting to the VP of Three Rivers Customer Experience, this leader translates strategy into execution and coaches a small internal team while partnering with internal groups to onboard new clients and maintain a customer-first #J-18808-Ljbffr Socket.dev
Vacancy posted 3 days ago
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