Service Manager

About the Job

Job Title: Service Manager

Location: Firestone Complete Auto Care - Canton Harmont

Overview:

Firestone Complete Auto Care is seeking a dedicated and experienced Service Manager to join our team. This position is ideal for a results-driven leader with strong customer service and automotive knowledge. The Service Manager oversees daily shop operations, manages the technician team, and ensures every customer receives top-quality service and honest recommendations.

Key Responsibilities:

• Team Leadership:
  • Supervise and motivate technicians and service staff to maintain high productivity and morale.
  • Coordinate daily workflow and ensure timely completion of repair and maintenance jobs.
• Sales and Customer Relations:
  • Provide accurate quotes and sell recommended jobs based on vehicle needs.
  • Build strong relationships with customers through clear communication and transparency.
  • Strive to exceed customer satisfaction goals and store sales targets.
• Operations Management:
  • Order and manage inventory and parts efficiently to support fast turnaround times.
  • Ensure adherence to company processes, quality standards, and safety protocols.
  • Assist with payroll management and scheduling to balance labor costs and coverage.
• Performance and Financial Management:
  • Monitor and manage daily sales, productivity, and profitability metrics.
  • Lead by example in achieving individual and team sales goals.
  • Contribute to business growth through proactive shop management and staff development.

Qualifications:

• Previous experience in automotive service management or a related role preferred.
• Strong technical understanding of vehicle maintenance and repair.
• Excellent leadership, communication, and customer service skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Basic computer proficiency and familiarity with point-of-sale and scheduling systems.

Compensation and Schedule:

• Schedule: Approximately 42 hours per week (full-time, variable schedule including some weekends).
• Compensation:
  • Hourly pay plus overtime.
  • Monthly performance bonuses and "spiffs" (sales incentives).
  • Comprehensive benefits package available.

Why Join Firestone Complete Auto Care?

• Competitive pay with bonus opportunities.
• Career growth potential within one of the nation's leading automotive service organizations.
• Supportive, team-oriented work environment.
• Employee discounts and benefits.

To Apply: Submit your resume and a brief cover letter highlighting your leadership experience in automotive service.

Firestone Complete Auto Care is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.