Marketing Supervisor

Job Description

Oversees marketing coordinators and supports the successful execution of promotions, events, and on-property marketing activities. This role monitors staff performance, ensures adherence to gaming policies and internal controls, and maintains awareness of gaming floor activities to enhance guest experience. Responsibilities include cross-departmental collaboration, internal communication support, and helping to drive both short- and long-term marketing initiatives.

Responsibilities

• Supervise and coordinate daily activities of marketing staff, ensuring customer service standards are met.
• Monitor staff performance and provide coaching or corrective guidance when needed.
• Ensure adherence to gaming policies, procedures, and internal controls.
• Maintain awareness of gaming floor activities to support guest service and promotional execution.
• Aid in planning, coordination, and implementation of in-house promotions and events.
• Serve as liaison with Player Services, Food & Beverage, Operations, and Player Development regarding promotional activities.
• Maintain departmental reporting documents and provide administrative support for marketing operations.
• Assist in training new employees, reviewing departmental processes, and contributing to ongoing improvements.
• Support both short-term and long-term strategic planning efforts.
• Own the property's marketing calendar and manage internal communications related to promotions and events.
• Review and approve all marketing collateral and communications to ensure accuracy, brand alignment, and regulatory compliance.
• Represent Marketing Management in meetings as required.
• Ensure all marketing collateral and communications align with established brand standards and guest experience expectations.
• Support brand compliance and audit processes through documentation, operational alignment, and evaluation readiness.
• Partner with property management teams and cross-functional groups for event execution, unique entertainment programming, and property-driven cultural programs.
• Work may be performed in a variety of settings, including climate-controlled office settings and/or gaming floors which includes exposure to second-hand smoke and crowd noise.
• Work will require varied shifts including, weekends and holidays, as needed.
• Performs other job-related duties as assigned.

Qualifications

• Associate's Degree in Marketing, Communications, Business, or related field preferred; OR an equivalent combination of education and experience.
• Minimum two (2) years of experience in marketing, promotions, gaming operations, guest service, or related hospitality field.
• Intermediate computer proficiency, including use of marketing software, scheduling tools, and reporting systems.
• Strong organizational skills and ability to manage multiple concurrent promotions or communication initiatives.
• Prior experience working in a fast-paced, guest-focused environment with exposure to cross-department collaboration is preferred.
• Ability to obtain and maintain licensing by the appropriate gaming authority.

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma's premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses' hospitality division.

Here's what awaits you:

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company: Cherokee Nation Entertainment