Logistics Coordinator

Logistics Coordinator

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Echo is seeking an entry-level Logistics Coordinator to join our growing company and help support our largest transactional accounts. The ideal candidate is a motivated, detail-oriented self-starter with the ability and drive to learn.

As a Logistics Coordinator, you will focus on managing the daily operations of some of our key clients. You will be responsible for supporting an account team by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes back-end invoice resolution, document collection and verifying timely pick-ups and deliveries.

You will:

• Have mastered the art of managing time and accomplishing tasks
• Be always one step ahead, you know how to identify where help is needed and offer it before you're asked
• Solve any problem that's thrown your way
• Thrive in a fast-paced environment and can shift priorities effortlessly
• Be looking to enter a company at the ground level and learn as much as possible

We:

• Value collaboration, intellectual honesty, go-getters, positive energy and we never stop seeking ways to get better
• Put our customers' needs into everything we do
• Care about your career development as much as you do
• Work hard, period
• Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won't find anywhere

Responsibilities:

• Directly support a team of Account Executives and focus on executing tasks that lead to the operational success for each of the accounts managed within the team.
• Provide operational support for Account Executives by prioritizing between standard daily duties and ad hoc requests
• Manage the scheduling of pickup and delivery appointments for client shipments
• Assist to resolve Accounts Receivable and Accounts Payable issues
• Work with Account Executives to provide world class customer service to clients
• Leverage operational support to batch up processes and continually improve the efficiency of overall book of business
• Proactively communicate issues to the team
• Manage relationships within Echo and with key carriers
• Gain competency and adopt Echo's technology to be as efficient as possible

Requirements:

• High school diploma; 2-year community college or vocational degree
• 1+ years' experience in customer service or logistics
• Task oriented, problem solver, and multi-tasker
• Ability to follow standard operation procedures with little to no oversight
• Enjoy working in a team environment but follow through on own deliverables on a daily basis
• Professional, courteous and cooperative
• Reliable and willing to learn

What we offer:

• Competitive compensation package
• Medical, Dental, Vision, Disability, Life Insurance, and 401K
• Advancement Potential
• Fun and energetic work environment
• Volunteer opportunities

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.