IT Field Technician

IT Field Technician

Keep the City of Boise connected. As an IT Field Technician, you'll play a hands-on role in supporting the technology that keeps City services running. From deploying and maintaining computers, printers, and specialized equipment to troubleshooting technical issues and providing exceptional customer support, you'll help ensure employees have the tools they need to serve our community. If you enjoy solving problems, working directly with customers, and being part of a collaborative team that keeps technology operating at its best, we'd love to hear from you.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• High School diploma or equivalent and
• Two years of experience providing basic PC hardware/software support, which includes installing and configuring personal computers (PCs) and/or peripherals, installing software and performing routine file backup operations in a medium to large-scale computer or client/server system,
• Or an equivalent combination of education and/or experience.
• Knowledge of: the principles and practices of PC or network server operation or both; normal preventative maintenance practices for PCs or network servers or both; PC or network server software; computer usage including related software; and installation, maintenance and operation of computer hardware and software, peripherals, operating systems and applications software.

Licensing And Other Requirements

• Valid state-issued driver's license.

Special Requirements

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Essential Functions

Provides daily system administration and support for department-level computer systems. Identifies and interprets malfunctions and initiates corrective action to restore operation. Reviews processes and procedures followed by the end-user to determine steps taken before malfunction and explain correct procedures. Monitors computer systems and supporting hardware equipment and performs routine checks to verify system stability. Maintains and records information in databases to reflect current status and changes. Assists the help desk. Activates network ports for computers and VoIP phones. Installs and configures new computers and applications based on computer or software life cycle. Coordinates deployment of personal computers (PC), laptops and peripherals as the replacement cycle process dictates. Assists in establishing new computer workstations. Ensures all new and re-distributed equipment is suitable for use and functioning appropriately. Develops and writes procedures for installation and use of hardware and software. Writes user instruction manuals and is a technical consultant once new systems are implemented. Maintains service logs. Updates documentation to record new equipment installation, new sites and changes to computer configuration. Documents technical processes and troubleshooting guidelines in the knowledge management database. Analyzes department needs by studying and evaluating department workflows and recommends future hardware and software additions or enhancements supporting department objectives. Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Additional Knowledge, Experience, And Training

• Ability to: define and diagnose user issues and inquiries, install, operate and troubleshoot standard PC, operating systems and devices; quickly define, diagnose and resolve user problems with computer hardware and software-related problems; train end users and communicate technical information to non-technical staff; maintain current knowledge of new technology; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
• Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

• Five years of progressively responsible experience providing intermediate to advanced PC hardware/software support in a large-scale client/server systems
• CompTIA A+ certificate for hardware and operating systems.
• Experience with ServiceNow or other ITSM Software.

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Efforts While performing the duties of this job the employee is frequently lifting/carrying up to 10 pounds and occasionally lifting/carrying up to 35 pounds. Also, the employee is occasionally pushing/pulling up to 50 pounds. Work includes sensory ability to talk and hear. Work in this position also includes close vision and distance vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity. Working Environment The work environment will include inside conditions. Employees are exposed to electrical hazards. Employees will also drive a vehicle as part of this position. This position works: all shifts as needed, on short notice, and as part of a rotation, including early mornings, late evenings, weekends and holidays.