ServiceNow HRSD Engineer

Job Title: Senior QA Automation Engineer / Data Scientist (Generative AI)

Location: 100% Remote

Interview Process: Video (2 Rounds)

Job Description: We arelooking for a Data Scientist or QA Automation Engineer with expertise and/or experience in LLM (Large Language Model) evaluation to support quality assurance initiatives for Generative AI solutions. This role focuses on evaluating AI-generated outputs, defining quality metrics, and developing practical approaches for testing non-deterministic systems. Candidates from a variety of backgrounds - software testing, automation, data science, or machine learning - are encouraged to apply. The most important qualification for this role is the ability to research and develop innovative methods for evaluating LLM-based systems, where traditional pass/fail testing approaches may not be sufficient. Experience with DeepEval or similar evaluation frameworks is a plus, but not required.

Roles & Responsibilities

• LLM Evaluation & Quality Assurance Design and execute testing strategies for Generative AI and LLM-powered applications.
• Define quality standards, evaluation criteria, and success metrics for AI-generated outputs.
• Research and develop innovative approaches for evaluating non-deterministic AI systems.
• Create test datasets, benchmark scenarios, and repeatable evaluation methodologies.
• Identify and analyze quality issues including hallucinations, inconsistencies, inaccuracies, and reliability concerns.
• Develop processes to measure and track AI quality over time.
• Automation & Analysis Build and maintain automated testing and evaluation solutions.
• Analyze evaluation results and provide recommendations for quality improvement.
• Support integration of AI quality validation into existing development and testing processes.
• Develop reports, dashboards, and metrics that communicate AI quality and performance trends.
• Collaboration & Innovation Collaborate with product owners, engineers, data scientists, and business stakeholders to define quality expectations.
• Support continuous improvement efforts through experimentation and data-driven analysis.
• Stay current with emerging AI evaluation techniques, tools, and industry best practices.
• Help establish repeatable quality assurance practices for AI-enabled solutions.

Required Qualifications

• Must-Have Skills Background as a Data Scientist, QA Automation Engineer, or similar technical role, with a degree in a related field or equivalent practical experience.
• Expertise and/or hands-on experience with LLM (Large Language Model) evaluation.
• Demonstrated ability to research and develop innovative methods for evaluating LLM-based, non- deterministic systems.
• Working knowledge of Python or another programming language commonly used for testing and data analysis.
• Strong analytical, research, and problem-solving abilities, with comfort operating in an emerging technology area where best practices are still evolving.
• Good written and verbal communication skills.

Preferred Qualifications (Nice to Have)

• Experience with DeepEval or similar LLM evaluation frameworks - a plus, not required.
• Broader exposure to Generative AI, Machine Learning, or Natural Language Processing.
• Experience evaluating AI-powered applications such as chatbots, copilots, or intelligent assistants.
• Familiarity with prompt engineering concepts or major AI platforms (e.g., OpenAI, Anthropic, Google Gemini).
• Experience in Financial Services or another regulated industry.

Success Profile The ideal candidate is naturally curious, analytical, and comfortable working in emerging technology areas where best practices are still evolving. They can evaluate complex problems objectively, rapidly learn new concepts, and create practical approaches for measuring AI quality and performance. Most importantly, they possess the ability to research and develop innovative methods for LLM evaluation and translate those methods into scalable and repeatable testing practices.

For applications and inquiries, contact:View email address on us.fitly.work