Customer Service Associate

Customer Service Associate Position: Customer Service Associate Critical Products Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships. About the Role and Your Impact Process customer orders, quotes, returns, and related transactions accurately and efficiently Respond to customer questions and resolve issues professionally and courteously Communicate daily with customers and internal departments to ensure timely order fulfillment Perform required customer verifications and maintain accurate records Escalate customer concerns when appropriate to ensure prompt resolution Manage multiple priorities while meeting individual and team performance goals Present a professional image in all interactions with customers and vendors Support a collaborative, customer-focused team environment Who We're Looking For High school diploma or equivalent 2+ years of customer service experience preferred Proficiency with Microsoft Office Suite Strong verbal and written communication skills Excellent attention to detail and organizational skills Ability to manage multiple tasks and follow through on commitments Professional, diplomatic approach to resolving customer concerns Preferred Skills Manufacturing or industrial customer service experience Experience processing orders, quotes, or returns ERP or order management system experience Ability to build strong relationships with internal and external customers Why You'll Love Working at Coilcraft Join a stable company with a 75+ year history of engineering excellence Support customers around the world in a collaborative environment Opportunities for professional growth and advancement Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing Benefits 401(k) Matching Dental Insurance Disability Insurance Employee Assistance Program Flexible Spending Account Health Insurance Health Savings Account Life Insurance Paid Holidays Paid Time Off Profit Sharing Vision Insurance Equal Opportunity Employer: Disability / Veteran This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.